Sales Support Representative

RBC; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian bank is seeking a Sales Support Representative to provide essential support in Life and Living Benefits insurance. The role involves managing broker inquiries, educating producers on tools and products, and offering exceptional customer service in both English and French. Ideal candidates will possess strong negotiation and organizational skills, along with a proactive outlook. The position promises a comprehensive rewards program and opportunities for growth within a collaborative team environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Commission opportunities

Qualifications

• Must be bilingual to serve clients across Canada.
• High level of written skills in both languages required.
• Experience in customer service and sales environment preferred.

Responsibilities

• Provide product and administrative support to brokers.
• Handle inquiries with high priority ensuring fast response times.
• Train brokers on systems and tools to enhance sales.

Skills

Bilingualism (English and French)

Customer service skills

Negotiation skills

Organizational skills

Microsoft Suite knowledge

Education

Post Secondary education or equivalent

Job description

Job Description

As a Sales Support Representative for Life and Living Benefits insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets and contribute to Sales Consultant’s action plans.

What is the opportunity?

As a Sales Support Representative, you will provide product and administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.

What will you do?

• Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
• Manage all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium.
• Provide marketing support to Senior Sales Consultant – assist with revenue generation activities specific to each MGA (Managing General Agent) strategy.
• Resolve customer inquiries and determine appropriate action for complex issues.
• Establish relationships with the key staff of brokers. Assist in new producer set‑up including proactive calling and follow‑up.
• Work closely with internal partners to provide seamless service to brokers.
• Participate in call campaigns as they arise.
• Train brokers and their team on our systems and tools in order to augment their sales with us.

What do you need to succeed?

Must‑have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• High level of written skills required (French and English).
• Professional customer service skills and a talent for listening and establishing rapport and finding the right solution in a sales environment.
• Ability to work well with diverse team and independently.
• Excellent organizational skills, initiative & proactive.
• Strong negotiation skills, impact and influence, analytical thinking.
• Good knowledge of Microsoft Suite and capability to learn new systems quickly.

Nice‑to‑have

• Knowledge or experience of the Insurance industry and/or Life insurance.
• LLQP License is considered an asset.
• Post Secondary education or equivalent.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Management that supports your work and progression.
• Access to a variety of job opportunities across businesses and geographies.
• RBCI software tools to boost your productivity.

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow‑Through, Product Services, Sales Activities.

Additional Job Details

• Address: 1 PLACE VILLE MARIE:MONTRÉAL
• City: Montréal
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-02
• Application Deadline: 2026-01-09

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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