Sales Development Representative - Segment

Twilio; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading communication technology company is looking for a Sales Development Representative to join their remote team. In this role, you will research potential customers and drive brand awareness through strategic engagement. Ideal candidates should have customer-facing experience and a strong sales background. Twilio offers competitive compensation, including base salary and commission opportunities, along with comprehensive benefits. Join us to help shape the future of communications.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 1+ year of customer‑facing experience.
• Strong direct sales skills with a track record of performance.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Research and generate prospective customers.
• Engage with prospects to drive brand awareness.
• Achieve monthly goals for generating business opportunities.

Skills

Customer-facing experience

Direct sales skills

Adaptability to change

Experience in software-selling

Tools

Salesforce

Outreach

Sales Navigator

Job description

Remote - US

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next on the Twilio Segment team.

About the job

This position is needed to help in building out our customer base and bringing Twilio to developers, lines of business, non‑profits and enterprises to make an impact on their services.

As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & aim to our jobs. We’re looking for people who have a growth‑oriented attitude and want to grow their careers within Segment & Twilio.

Responsibilities

• Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.
• Break into new companies and new markets, by engaging with prospects using a multi‑channel, value‑based approach with the goal of building relationships and driving brand awareness.
• Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.
• Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.
• Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.
• Receive all the vital training and insights to expertly start contacting prospects through Segment’s SDR Onboarding Program for new hires

Qualifications

• 1+ year of customer‑facing experience
• Goal‑oriented and biased to action (our quota is the floor not the ceiling)
• Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.
• Lean into change rather than shy away from it (things move quickly around here!)
• Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, every single day is a new adventure)
• You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)
• Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)
• Experience working in a software‑selling environment or high affinity with technology and data

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $25.29 - $31.59.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $26.74 - $33.37.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.08 - $35.10.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role will be accepted on an ongoing basis.

Equal Employment Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.