Route Relief Utility Driver

Alsco; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider is looking for a Route Relief/Utility RSR in Canada to support the Service Department with customer needs, up-sell products, and maintain outstanding service. The role involves operating delivery vehicles, managing route paperwork, and engaging with customers. Candidates should have a valid Driver's License, strong customer service skills, and a clean driving record. The job requires effective communication and teamwork to ensure high customer satisfaction and service reliability.

Qualifications

• Valid Drivers License, CDL when applicable, and 21 years of age or older.
• Maintain a clean driving record.
• Minimum one year of safe driving experience.
• Excellent customer service and route sales skills.
• Strong verbal/written communication skills in English.

Responsibilities

• Support Service Department objectives through customer service.
• Perform responsibilities of a Route Sales Representative.
• Solicit new customers and manage existing relations.
• Safely operate delivery vehicles and maintain cleanliness.
• Ensure timely deliveries and proper inventory management.

Skills

Customer Service

Driving Skills

Communication Skills

Time Management

Education

High School graduation or similar experience

Job description

Classification

Non-Exempt

Job Summary

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
• When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Drivers License, CDL when applicable and 21 years of age or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience. Qualified drivers license.

Travel Requirements

• Daily, by delivery vehicle within a route.

Typical Environmental Conditions

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised: 11/19/2021