Retail Supervisor: Elevate Customer Experience

JD Sports / Livestock / Size?; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports-fashion retail company in Guildford, Surrey is seeking a Full Time Supervisor to join its rapidly growing team. This role involves ensuring excellent customer experience and fostering team growth. Key responsibilities include training staff, achieving business goals, and maintaining operational standards. Candidates should have at least 2 years of retail management experience and a passion for streetwear and sneaker culture. The position requires flexible availability, including evenings and weekends.

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Strong cognitive and mathematical skills, including problem analysis.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Ensure high levels of customer satisfaction.
• Train and grow a team focused on delivering great experiences.
• Generate business results and achieve KPIs.
• Deliver sales and customer experience expectations.

Skills

Retail management

Knowledgeable about streetwear and sneaker culture

Supervising and coaching skills

Customer engagement

Problem-solving skills

Leadership

Job description

A leading sports-fashion retail company in Guildford, Surrey is seeking a Full Time Supervisor to join its rapidly growing team. This role involves ensuring excellent customer experience and fostering team growth. Key responsibilities include training staff, achieving business goals, and maintaining operational standards. Candidates should have at least 2 years of retail management experience and a passion for streetwear and sneaker culture. The position requires flexible availability, including evenings and weekends.