Retail Representative

Purolator; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading courier company in Kelowna is seeking a Customer Service Representative to provide efficient service to customers in retail and warehouse settings. The role involves handling inquiries, problem-solving, and collaborating with team members. The ideal candidate has prior customer service experience, strong communication skills, and the ability to lift up to 70 lbs. This position offers flexible hours with a starting pay rate of $20.92 per hour.

Qualifications

• 3-12 months of customer service, retail, and POS system experience preferred.
• Ability to lift up to 70 lbs and stand for 3-hour intervals.
• Excellent oral and written communication skills.

Responsibilities

• Serve customers efficiently and courteously on the phone and in person.
• Handle customer complaints and inquiries.
• Communicate positively and effectively with all internal and external contacts.

Skills

Customer service skills

Effective communication

Problem solving

Job description

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Shift Schedule: Monday to Friday (varies between 9 AM to 7 PM), weekends availability preferred

Total hours: 25 hours (flexibility required)

Access to personal vehicle preferred since the position requires working in 2 different locations

Starting pay rate: $20.92 / hr

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person, including up-selling and cross-selling corporate products and services
• Handling customer complaints and inquiries
• Problem solving and working to resolve shipment and equipment challenges
• Collaborating with Head Office, local management, drivers, warehousing staff, and other partners to ensure excellent customer service
• Building positive relationships with customers, vendors, tenants, and key contacts
• Assisting customers with shipping details and account issues
• Loading, scanning, logging, and resolving freight issues
• Cash reconciliation including deposits and key control
• Effective communication with all stakeholders

Responsibilities

• Communicating positively and effectively with all internal and external contacts
• Taking personal responsibility and accountability
• Adhering to all corporate policies, safety standards, and uniform requirements
• Maintaining punctuality and attendance
• Living the Purolator values and representing them professionally
• Focusing on customer service, problem-solving, relationship building, and technology use
• Possessing 3-12 months of customer service, retail, and POS system experience (preferred)
• Ability to lift up to 70 lbs and stand for 3-hour intervals
• Excellent oral and written communication skills, and a proven track record of responsibility and accountability

Additional Details

Location: 544 - Kelowna

Working Conditions: Retail and warehouse environments

Posting Number: 67409

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Indigenous status. Accommodations are available upon request during the recruitment process.

Our recruitment process may involve AI tools for screening and assessments, in compliance with Canadian law. Personal information will be used solely for employment considerations. For questions, contact [e-mail].

We prioritize a safe, healthy workplace and hire for attitude, training for skills. Learn more at www.purolator.com. Join us in making a positive impact in our communities every day.