General Manager Retail Food Service Operations (70314051)

Sodexo; Oakville; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading food service and facilities management company is seeking a Retail Food Service Manager located in Oakville, ON. The successful candidate will lead retail and resident dining operations, managing a team in a union environment and ensuring compliance with quality and food safety standards. Minimum 5 years in retail management is required, along with strong customer service capabilities. Competitive compensation between $75,000 and $85,000 is offered along with employee benefits.

Benefits

Flexible work environment

Competitive compensation

Training and development programs

Opportunities for growth

Qualifications

• Minimum 5 years’ experience in a busy retail environment in a management role.
• Ability to lead and inspire team for high-quality retail programs.
• Proven organizational skills and strong technology capabilities.

Responsibilities

• Lead team to deliver excellence in retail food service operations.
• Manage financials, labor cost, and inventory for retail program.
• Ensure compliance with food safety and company standards.

Skills

Customer service skills

Culinary expertise

Organizational skills

Interpersonal skills

Problem-solving skills

Tools

Microsoft Office

Social Media

Job description

Company Description

Grow your career with a company that shares your passion! Our Health & Care Division has an exciting new opportunity to join the Sodexo team as our next Retail Food Service Manager, located in Oakville, ON.

Salary: $75,000.00 - $85,000.00

At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind the scenes to create safe, welcoming, and healing environments.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description

How You’ll Make an Impact

In your new role, you will lead your team through a strong safety culture to deliver excellence to our client, a large retail food service operation within an Acute Care space. This role will require your strong business acumen, client/customer service skills and culinary expertise.

As our Retail Food Service Manager, you will lead with:

• Responsible for successfully coordinating and directing retail and resident dining operations for the site
• Manage the team within a union environment, you are well versed with union management and the processes for employee relations within the collective agreement
• You have managed a branded food concept as a strong asset to your skills
• Direct daily operations including working with the executive chef on menus and promotions, purchasing/ordering, inventory, scheduling
• Manage financials for the retail program including labour cost, food cost, inventory, equipment and materials
• Supervise, mentor, and monitor supervisors and evaluate performance to ensure a high level of productivity and the best use of team member capabilities
• Ensure that the annual retail objectives are achieved
• Maintain operating standards and implement quality improvements
• Promote and assist in the marketing of the retail program
• Constant analysis of the retail performance; identifying efficiencies and areas of opportunity
• Ensure compliance of all Company and Client standards and Provincial/Federal Legislation
• Ensure compliance to all Food Safety and Physical Safety Policies and Procedures

Qualifications

• Minimum 5 years’ experience in a busy retail environment In a management role, multiple offerings an asset.
• Ability not only to lead the team to deliver on an innovative and high quality retail program, including branded concepts, but also to lead and inspire your team to look for ways to improve on what we already do to ensure we are exceeding the students’ expectations.
• Experience in running and evaluating successful promotions
• Ability to work under pressure in a fast paced, team-centric and safety driven environment
• Proven organizational skills and strong computer/technology capabilities including Microsoft Office use and Social Media
• Exceptional communication and interpersonal skills to effectively communicate with customers, clients and staff
• Ability to work, problem solve and provide solutions independently
• Genuine desire to provide customer service experiences beyond expectations
• A passion for food, people and service excellence
• A genuine desire to grow and learn

Additional Information

What Makes Sodexo Different

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award‑winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID‑19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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