Residential Property Manager (GTA)

Sterling Karamar Property Management; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading property management firm in Toronto is seeking a Residential Property Manager to manage a portfolio of residential properties effectively. The ideal candidate will have at least three years of experience in the field, excellent leadership skills, and a strong customer service orientation. Responsibilities include staff management, administration, and ensuring compliance with rent collections. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum of three years of experience in residential property management or a related field.
• Ability to read and write English fluently.
• Willingness to learn and grow within the position.

Responsibilities

• Supervise and manage administrative and operational staff.
• Maintain high level of customer service for residents and owners.
• Monitor timely rent collections and ensure compliance.

Skills

Management and leadership skills

Excellent communication

Strong administrative skills

Proficiency with property management software

Customer service orientation

Education

High School diploma

College Degree or Industry Designation

Job description

Overview

Join to apply for the Residential Property Manager (GTA) role at Sterling Karamar Property Management.

The Property Manager is responsible for managing a portfolio of residential properties in an efficient and effective manner with the highest level of customer service to both residents and owners. Operate within our standards of safety, high quality customer service and efficient operations.

Responsibilities

• Residential Team Member: Actively contribute to the achievement of team objectives; accept shared responsibility and ownership of projects; involve others in decision making and work for consensus; respect individual differences; acknowledge and work through conflict openly.
• Management of Staff: Supervise and manage administrative and operational staff at the properties within your portfolio; ensure effective performance management of staff.
• Customer Service Relations: Maintain the highest level of customer service for residents and owners; communicate effectively with residents and external parties; promptly address areas of concern; manage resident functions to win and maintain goodwill; focus on resident retention; handle complaints promptly and appropriately.
• Administration: Monitor timely rent collections and ensure statutory compliance; communicate about rent collections; organize eviction processes if needed; code and approve invoices; review and approve rental applications; ensure up-to-date Management Reports (Accounts Receivable, Accounts Payable, variances, monthly inspection reports); prepare yearly budgets for relevant properties.
• Building Maintenance: Adhere to SKPM’s standards including legislative requirements, safety, and emergency procedures; conduct pre-inspections and vacate inspections; schedule maintenance; develop scopes of work, negotiate pricing, and prepare paperwork; place service calls and coordinate contracted work; conduct regular inspections of common areas and address deficiencies; propose improvements to property management processes.

Scope

• Report to the Vice President of Residential Operations.
• Work in close cooperation with other Residential Property Managers and the Residential Property Accountant.

Qualifications

Education

• Minimum High School diploma (Grade 12 / 13).
• Preference: College Degree and / or Industry Designation.
• Requirements: ability to read and write English fluently, perform intermediate mathematical functions, and use property management software.

Experience

• Minimum of three years of experience in residential property management or a related field.

Skills and Abilities

• Uphold values of honesty, integrity, respect, and trust.
• Solid management and leadership skills; proven ability to motivate and train staff.
• Excellent communication and relationship-building; open to change and process improvement.
• Strong administrative, organizational, and time management skills.
• Proficiency with computers and software; professional appearance; strong customer service orientation.
• Willingness to learn and grow within the position; knowledge of on-site maintenance, vendor and contract management; excellent negotiating skills; able to handle high stress.

Special Requirements

• Valid driver license; willing and able to be on call and work irregular hours.

Thank you for your interest in Sterling Karamar Property Management. We are an equal opportunity employer; we value diversity and provide reasonable accommodation upon request for candidates participating in all aspects of the selection process. Our corporate offices are scent-free.