Residence Admissions Coordinator

Queen's University; Eastern Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A prestigious Canadian university is looking for a Residence Admissions Coordinator to support admissions for university residences. In this role, you will manage inquiries, coordinate programs for students, and provide vital administrative support. The ideal candidate will possess strong organizational, communication, and problem-solving skills. This position is essential for enhancing student life within residence programs.

Qualifications

• Strong organizational skills in a fast-paced environment.
• Excellent communication skills for interacting with students and staff.
• Ability to solve problems proactively and effectively.
• Commitment to delivering high-quality service.

Responsibilities

• Develop and coordinate programs and events for residence students.
• Act as a point of contact for new students during orientation.
• Update marketing materials for student programs and events.
• Gathers feedback and makes recommendations for future programming.
• Completes reports and general correspondence.
• Coordinates recruitment, hiring, training, and evaluation for Residence Dons.
• Provides mentorship and support to Residence Dons.
• Interprets residence policies and procedures.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service orientation

Job description

A Brief Overview

The Housing and Ancillary Services team manages close to 5,000 student beds in 18 residence buildings, as well as Community Housing, our off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment. The Residence Admissions Coordinator is a key member of the Residence Life and Services team, responsible for supporting the full-cycle admissions process for university residences. As the first point of contact for prospective and current students, families, and campus partners, the coordinator manages a high volume of inquiries via phone, email, LiveChat, and in-person interactions, providing accurate information and guidance on residence policies and procedures. The role provides critical administrative and operational support to the Manager, including drafting and releasing communications, preparing financial journals, administering the room change process, and escalating complex issues as needed. The coordinator plays a vital role in occupancy management, helping to maximize the use of 4,850 bedspaces from a pool of over 5,000 applicants annually. This includes supporting key admissions cycles such as winter intake, upper-year applications, and first-year placements, and contributing to recruitment efforts that align with strategic enrollment goals. The position requires strong organizational, communication, and problem-solving skills, and a commitment to delivering high-quality service in a fast-paced, student-focused environment. This position develops and coordinates academic and learning-focused programs and events for students who are living in residence and are participating in focused programming. This position acts as a point of contact to new students to support them through the initial orientation period in residence and provides information and interpretation regarding residence policies and procedures. This position also provides recruitment support, as well as feedback, mentorship, and guidance support to Residence Dons.

What you will do

• Develops and coordinates academic and learning-focused programs and events for students who are living in residence and are participating in focused programming.
• Acts as a point of contact to new students to support them through the initial orientation period in residence.
• Develops and updates marketing materials to create awareness for student programs, and events.
• Gathers and analyzes residence experience surveys and/or feedback and makes recommendations for future programming.
• Completes administrative tasks including generating reports, preparing general correspondence, and performing recordkeeping and database input.
• Coordinates activities involved with recruiting, hiring, scheduling, training, and evaluating Residence Dons.
• Provides ongoing feedback, mentorship, guidance, and support to Residence Dons through bi-weekly team meetings, and other one-to-one interactions.
• Provides information and interpretation regarding residence policies and procedures.
• Confirms and allocates funds within the programming budget.
• Other duties as required in the support of the department and/or unit.