Remote Tech Support & Customer Care Pro

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote work company based in Canada is looking for a Customer Support Representative in Calgary. This position involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have over a year of customer service experience and a high school diploma. The role offers a base salary and remote work benefits, making it a great opportunity for those seeking flexibility and growth in their careers.

Benefits

Base salary of $21.49/hr

Paid training

Performance-based incentives

DailyPay enrollment option

Employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong focus on building customer relationships.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Maintain broad knowledge of client products and services.

Skills

Customer relationship building

Multi-tasking

Problem-solving

Education

High school diploma or GED

Tools

PC knowledge

Job description

A leading remote work company based in Canada is looking for a Customer Support Representative in Calgary. This position involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have over a year of customer service experience and a high school diploma. The role offers a base salary and remote work benefits, making it a great opportunity for those seeking flexibility and growth in their careers.