Remote SaaS Customer Success Manager—Growth

Riverside Technology, inc.; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading technology firm based in Canada is seeking a Customer Success Manager to engage with SMB and Mid-Market customers. The role is fully remote and involves managing customer relationships to drive product adoption, retention, and growth. Ideal candidates should have 1-3 years of experience in customer success or support within a SaaS environment, alongside strong analytical and communication skills. Join a mission-driven team that empowers creators and businesses with advanced technology.

Qualifications

• 1-3 years of experience in customer success or support in a SaaS environment.
• Experience managing a high volume of accounts.
• Ability to thrive in a remote, fast-paced startup environment.

Responsibilities

• Manage a portfolio of SMB/Mid-Market customers as a strategic advisor.
• Drive adoption and ensure long-term retention and growth.
• Collaborate with Product and Marketing to influence roadmap priorities.

Skills

Experience in customer success/customer support

Ability to prioritize and execute multiple tasks

Strong verbal and written communication skills in English

Strong analytical and problem-solving skills

Job description

A leading technology firm based in Canada is seeking a Customer Success Manager to engage with SMB and Mid-Market customers. The role is fully remote and involves managing customer relationships to drive product adoption, retention, and growth. Ideal candidates should have 1-3 years of experience in customer success or support within a SaaS environment, alongside strong analytical and communication skills. Join a mission-driven team that empowers creators and businesses with advanced technology.