Remote IT Support Pro — Tier 1 to 3 Growth

Appsierra Group; Vancouver; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A forward-thinking recruitment partner is seeking a Technical Support Representative for a remote role based in Vancouver, with occasional onsite visits. The ideal candidate will handle Tier 1 to Tier 3 technical support, with a focus on solving complex problems and a commitment to learning new technologies. This part-time position offers 20–40 hours per week, with responsibilities including logging support requests and troubleshooting issues in hardware and software.

Qualifications

• Experience in troubleshooting hardware and software.
• Ability to deliver clear technical guidance.
• Flexible schedule availability for remote and onsite work.

Responsibilities

• Qualify, log, and triage support requests.
• Troubleshoot computer and network issues.
• Deploy and configure desktops and networks.
• Document work performed and generate knowledge resources.

Skills

Troubleshooting hardware/software

Strong oral communication

Critical thinking

Attention to detail

Service-oriented

Tools

PowerShell scripting

Backup and disaster recovery platforms

Ticketing documentation platforms

Job description

A forward-thinking recruitment partner is seeking a Technical Support Representative for a remote role based in Vancouver, with occasional onsite visits. The ideal candidate will handle Tier 1 to Tier 3 technical support, with a focus on solving complex problems and a commitment to learning new technologies. This part-time position offers 20–40 hours per week, with responsibilities including logging support requests and troubleshooting issues in hardware and software.