Remote Enterprise Customer Success Lead

Remotely; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global tech company is looking for a passionate and organized Customer Success Manager to join its remote team. This role involves managing customer relationships to ensure success with their product and retaining clients throughout their lifecycle. Ideal candidates will have over 4 years of experience in customer-facing roles, strong project management skills, and exceptional English communication abilities. If you are proactive, detail-oriented, and have a genuine passion for customer satisfaction, we want to hear from you.

Qualifications

• 4+ years experience in customer-facing organizations.
• 2 years proven experience in project management.
• Strong empathy for customers.
• Exceptional communication skills in English.

Responsibilities

• Function as the customer advocate and provide internal feedback.
• Manage all post-sales activity through relationship-building.
• Ensure deployment and adoption plans are in place with customers.
• Identify churn risks and work to eliminate them.

Skills

Customer advocacy

Project management

Negotiation skills

Communication skills

Analytical mindset

Job description

A global tech company is looking for a passionate and organized Customer Success Manager to join its remote team. This role involves managing customer relationships to ensure success with their product and retaining clients throughout their lifecycle. Ideal candidates will have over 4 years of experience in customer-facing roles, strong project management skills, and exceptional English communication abilities. If you are proactive, detail-oriented, and have a genuine passion for customer satisfaction, we want to hear from you.