Remote Customer Tech Support - Evening/Night Shift

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider based in Canada is seeking customer support representatives to provide inbound technical assistance. The role offers a salary up to $21.49/hr with performance incentives and opportunities for career advancement. Candidates should have at least one year of customer service experience and be able to work an evening or overnight schedule. The position offers comprehensive benefits and a flexible work-from-home environment.

Benefits

Comprehensive benefits package

Performance-based incentives

Flexible work schedule

Qualifications

• Minimum of 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet work environment with high-speed internet access.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while promoting additional products and services.

Skills

Customer service experience

Problem-solving skills

Multi-tasking proficiency

Education

High school diploma or GED

Tools

PC knowledge

Familiarity with iOS and/or MacOS

Job description

A global customer service provider based in Canada is seeking customer support representatives to provide inbound technical assistance. The role offers a salary up to $21.49/hr with performance incentives and opportunities for career advancement. Candidates should have at least one year of customer service experience and be able to work an evening or overnight schedule. The position offers comprehensive benefits and a flexible work-from-home environment.