Remote Bilingual (English / French) Financial Risk Specialist

Millennium 1 Solutions; Truro; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Risk Specialist to conduct investigations into potentially fraudulent activities. The role is remote and requires bilingual proficiency in English and French. Responsibilities include handling inbound risk inquiries and mitigating fraud risk on calls. Candidates should have 1-2 years of fraud experience in a credit card environment and excellent communication skills.

Qualifications

• Minimum of 1 - 2 years fraud experience, preferably in a credit card environment.
• Previous experience handling customer escalations would be an asset.
• Demonstrated ability to work within time constraints.

Responsibilities

• Respond to all inbound risk inquiries including Credit, Fraud, and Disputes.
• Handle sensitive calls from cardholders impacted by potential fraud.
• Adhere to established departmental escalation procedures.

Skills

Bilingualism English & French

Excellent verbal communication skills

Analytical and methodical problem-solving skills

Strong understanding of fraud strategies

Proficient in Microsoft Suite Applications

Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means :

Overview

Position Overview: Conduct and perform investigations to identify, assess, and report on activity that indicates potentially fraudulent exposures. Ensures potential threats and investigations are evaluated, documented, managed, and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance.

Position : Risk Specialist

Position Status : Permanent Full-Time - Remote

Hours of Work : Monday - Sunday 7:00 am – 11:00 pm EST

Department : Financial Banking

Rate of Pay : $22.00 / HR

Bilingual (French / English)

Responsibilities :

• Respond to all inbound risk inquiries including but not limited to : Credit, Fraud and Disputes.
• Being attune to and mitigating Fraud risk on all call types or returned calls handled.
• Handle inbound calls with cardholders to verify validity of transaction activity.
• Handle sensitive calls from cardholders impacted by potential fraud or transaction disputes in a clear, precise, and empathetic fashion.
• Communicate with other Analysts and Supervisors regarding possible fraud trends detected or suspected.
• In conjunction with on-screen customer information, identify the caller’s needs through customer contact while simultaneously reading / updating customer information on the system.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by NTT DATA and the client, and requirements and controls in relation to PCI compliance standards.
• Adhere to the NTT DATA Code of Conduct and Sensitive Consumer Information Standard

Requirements

• Bilingualism English & French mandatory.
• Minimum of 1 - 2 years fraud experience, preferably in a credit card environment.
• Previous experience handling customer escalations would be an asset.
• Strong understanding of fraud strategies with respect to operational impacts.
• Excellent verbal communication skills – clear, concise, confident & caring telephone manner.
• Demonstrated Active Listening and Questioning skills.
• Demonstrated analytical and methodical problem-solving skills.
• Positive attitude and demonstrated ability to get along with others.
• Proficient in Microsoft Suite Applications and strong keyboard skills.
• Demonstrated ability to work within time constraints.
• Achieve or exceed performance targets in-line with Goals and Objectives of role - quality and efficiency.
• Ability to multitask and work multiple assignments throughout a shift.

Inclusion. Belonging. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

We thank you for your interest in NTT DATA.