Remote Bilingual Customer Service Representative (English/French)

NTT DATA; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology services company in Canada is seeking a Customer Service Representative. The role involves delivering exceptional customer service, addressing inquiries with professionalism, and maintaining data accuracy. Candidates should have strong communication skills and experience in customer service. This position offers remote work flexibility and a supportive, inclusive work environment.

Benefits

Career advancement opportunities

Supportive work environment

Commitment to diversity and inclusivity

Qualifications

• Prior experience in a customer service environment is an asset.
• Strong oral and written communication skills, including typing and grammar.
• Ability to learn new skills and apply knowledge quickly and accurately.

Responsibilities

• Deliver exceptional service by accurately assessing and responding to customer needs.
• Address customer inquiries and complaints with professionalism and care.
• Complete necessary documentation for customer interactions.

Skills

Communication skills

PC proficiency

Customer service experience

Ability to learn quickly

Empathy

Job description

Why consider this job opportunity:

• Salary up to $18.50/hour
• Opportunity for career advancement and growth within the organization
• Work remotely from various provinces in Canada
• Supportive and inclusive work environment focused on employee well-being
• Commitment to diversity and equal opportunity employment
• Chance to be part of a leading company in AI and digital infrastructure

What to Expect (Job Responsibilities):

• Deliver exceptional service by accurately assessing and responding to customer needs
• Address customer inquiries and complaints with professionalism and care
• Complete necessary documentation for customer interactions and ensure data accuracy
• Stay informed on program and product information through continuous learning
• Maintain confidentiality and adhere to service guidelines regarding data usage

What is Required (Qualifications):

• Prior experience in a customer service environment is an asset
• Strong oral and written communication skills, including typing and grammar
• Ability to learn new skills and apply knowledge quickly and accurately
• Advanced knowledge of PCs and familiarity with system navigation
• Professional and empathetic conversational style with a positive attitude

How to Stand Out (Preferred Qualifications):

• Experience in the food and/or retail industry
• Demonstrated ability to implement change efforts
• Skills in handling sensitive customer complaints and inquiries effectively
• Ability to work flexible shifts as required

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