Remote Banking Support Specialist

Canadian Imperial Bank of Commerce; Montreal; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading Canadian bank seeks a dedicated Customer Service Contact Centre Representative to offer exceptional support to clients. This full-time permanent position allows for remote work with occasional on-site requirements. You will be responsible for client engagement and problem-solving, ensuring a high-quality experience. Candidates must be fluent in French and English, and capable of working flexible hours. Competitive salary and benefits package offered.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offerings

Qualifications

• Fluent in French and English to support business operations.
• Strong ability to engage with clients and provide exceptional customer service.
• Comfortable working in a fast-paced environment and handling multiple tasks.

Responsibilities

• Act as the first point of contact for client inquiries.
• Resolve client issues efficiently and effectively.
• Provide support for client account management and product inquiries.

Skills

Accountability

Customer Engagement

Customer Experience (CX)

Problem Solving

Job description

A leading Canadian bank seeks a dedicated Customer Service Contact Centre Representative to offer exceptional support to clients. This full-time permanent position allows for remote work with occasional on-site requirements. You will be responsible for client engagement and problem-solving, ensuring a high-quality experience. Candidates must be fluent in French and English, and capable of working flexible hours. Competitive salary and benefits package offered.