Remote AI Support Experience Specialist — Chatbot Design

Super.com; Remote; CAD 83,000 - 98,000; Full time

Job summary

A technology and customer support leader offers an exciting opportunity for a role focused on designing and optimizing AI chatbots. You will be responsible for enhancing chatbot performance, collaborating with teams, and ensuring customer satisfaction. Ideal candidates should possess a relevant degree and strong communication skills. Benefits include competitive salary, unlimited PTO, and remote work flexibility. Join a mission-driven team dedicated to fair hiring and candidate privacy.

Benefits

Unlimited PTO

Company-wide recharge days

Wellness budgets

Weekly UberEats credits

Travel discounts

Qualifications

• Experience in developing and optimizing chatbot playbooks.
• Understanding of voice AI conversation design.
• Exceptional written and verbal communication skills.

Responsibilities

• Design and optimize AI chatbot playbooks.
• Monitor and analyze chatbot performance metrics.
• Collaborate to enhance customer journeys.
• Develop documentation for customer issues.
• Analyze bot feedback for actionable recommendations.

Skills

Data Analytics

Communication

Marketing

Business

Analytical skills

Customer-facing AI scripting

Education

Degree in Data Analytics, Communications, Marketing, Business, or a related field

Tools

CRM software

Excel

Looker

Google Analytics

Job description

A technology and customer support leader offers an exciting opportunity for a role focused on designing and optimizing AI chatbots. You will be responsible for enhancing chatbot performance, collaborating with teams, and ensuring customer satisfaction. Ideal candidates should possess a relevant degree and strong communication skills. Benefits include competitive salary, unlimited PTO, and remote work flexibility. Join a mission-driven team dedicated to fair hiring and candidate privacy.