Relief Shelter Support Worker- Men's Centre

EmergencyMD; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community-focused non-profit organization in Hamilton, Ontario, is seeking a dedicated candidate for a role emphasizing support for vulnerable individuals. The ideal applicant should have a post-secondary education in a related field and demonstrate excellent communication, interpersonal, and conflict resolution skills. Responsibilities include direct client contact, maintaining a caseload, and working within an anti-racist framework. The role offers a supportive work environment and opportunities for professional development.

Benefits

Support for continuing education

Employee Assistance Program (EAP)

Staff recognition programs

Positive work atmosphere

Qualifications

• Knowledge of issues related to gender-based violence, trauma, homelessness, and mental health.
• Experience supporting personalized counseling plans.
• Fluency in a language in addition to English is an asset.

Responsibilities

• Provide direct client contact for shelter services.
• Carry a caseload and maintain a client-centered approach.
• Work within a trauma-informed and anti-oppressive framework.

Skills

Professionalism

Excellent communication skills

Interpersonal skills

Conflict resolution skills

Computer literacy (Word, Excel)

Education

Post-secondary education in a social service/related field

Job description

Hours of Work

Must have availability for Weekends, Night Shift and on an On-call basis.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca.

This opportunity is with our Good Shepherd - Men's Centre.

How You Will Make an Impact

The successful candidate will have a demonstrated commitment to the mission values of hospitality, availability, responsibility, adaptability, quality and dignity with a demonstrated knowledge of issues related to poverty, homelessness, mental illness, substance use/addictions and developmental disabilities.

• Demonstrate professionalism and excellent communication skills
• Responsibilities will include direct client contact in all aspects of service necessary for the comfort and safety of individuals accessing shelter services
• Ability to carry own caseload and work within a client‑centered perspective
• Possess a working knowledge of issues related to gender‑based violence, trauma, homelessness, mental health and substance use
• Work from a trauma‑informed, anti‑racist, anti‑oppressive and feminist framework
• Experience supporting the development of personalized counseling plans and maintaining a caseload is required
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• A post‑secondary education in a social service/related field or lived experience working with vulnerable individuals
• Good knowledge of social service agencies and community resources
• Have a strong understanding of harm reduction principles
• Must have excellent verbal and written communication, interpersonal skills, good organization skills and ability to prioritize case workload
• Residential caseload experience preferred
• A valid C.P.R. certification
• Excellent interpersonal and conflict resolution skills
• Computer literacy including Word, Excel
• Committed to anti‑racist/anti‑oppressive practice and to the mission and values of Good Shepherd
• Fluency in a language in addition to English is an asset

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self‑care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Join Our Team

Be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti‑racist and anti‑oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.