Relationship Manager (Western Canada)

Element Fleet Management; Canada; On-site; CAD 100,000 - 132,000; Full time

Job summary

A fleet management company is seeking a Relationship Manager to develop and maintain relationships within their customer portfolio. The role involves growing revenue, executing client renewals, and collaborating with cross-functional teams. Candidates should have a BA/BS degree and at least 5 years of experience in strategic relationship management. This position is remote but requires residence in Western Canada.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 5 years of experience in a strategic relationship management or related position.
• Accountable for existing client portfolio management and revenue growth.
• Solid understanding of leasing, rates, terms, and financing alternatives.

Responsibilities

• Develop and maintain effective relationships within an existing customer portfolio.
• Lead and collaborate with cross-functional teams to meet client objectives.
• Consistently maintain operating discipline measured in SFDC.

Skills

Strategic relationship management

Salesforce or other CRM experience

Customer sensitivity

Resourceful navigation within organizations

Education

BA/BS degree or equivalent

Tools

Salesforce

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a client-centric individual to join our team as a Relationship Manager. In this role, you will play a key role in developing and maintaining effective relationships with existing customers within their portfolio to ensure Element wins repeat business and maintains and grows revenue by executing on: proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities.

This position is a critical component of achieving growth objectives, relationship retention, and building consistently superior client experience.

What You’ll Do

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities
• Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns
• Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams
• Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients
• Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)
• Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives
• Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

Basic Qualifications

• BA/BS degree or equivalent
• 5 years of experience in a strategic relationship management or related position
• Experience working in Salesforce or other CRM
• Accountable for the management of existing client portfolio for Element Fleet, generally Fortune 500 or multinational organizations
• Must possess strong sensitivity to customer’s need and an ability to identify pain points and turn them into opportunities
• Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives
• Accountable for revenue growth of assigned existing client portfolio including proactive client renewals, pricing optimization, share of wallet, and maintaining current revenue within portfolio
• A solid understanding of leasing, rates, terms, financing alternatives, billing, vehicle expense drivers, and the proven ability to service and sell to all levels within a client’s organization

Preferred Qualifications

• MBA
• Experience within the fleet/vehicle management or a related industry

Location

Canada Remote, but candidate must be located in Western Canada

The hiring base salary range for this position is $100,000 to $132,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].