Relationship Manager, Business Markets

Royal Bank of Canada>; Town of Hinton; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Hinton, Canada is seeking a dedicated business advisor to manage high-value small business clients. The role involves delivering tailored financial advice while acquiring and deepening client relationships. Ideal candidates will have strong business development skills, exceptional client relationship management abilities, and a passion for helping businesses grow. This full-time position offers competitive compensation and a comprehensive rewards program to promote work-life balance.

Benefits

Comprehensive Total Rewards Program

Opportunity for professional growth

Flexible work/life balance

Qualifications

• Business development and client acquisition skills in the local business community.
• Proven track record in exceptional client relationship management.
• Excellent communication and organizational skills.

Responsibilities

• Acquire and deepen client relationships through tailored financial advice.
• Proactively contact clients and understand their needs.
• Champion digital enablement for clients.

Skills

Business Development

Client Acquisition

Communication

Time Management

Customer Relationship Management (CRM)

Job description

Opportunity

You will provide business and financial advice and manage a portfolio of high‑value small business clients who need your help as they start, manage and grow their enterprises. You are RBC’s ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

What will you do?

• Acquire, grow and deepen client relationships through delivery of value‑added, tailored financial advice to meet their needs.
• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC.
• Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC.
• Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks.
• Champion digital enablement and be an advocate of RBC mobile and online applications, enabling our clients to engage with RBC through the channel of choice.
• Be on your client’s path, visit your clients on‑site to gain a thorough understanding of their business objectives and operations, as permitted.

What do you need to succeed?

Must‑have

• Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community.
• Proven track record in exceptional client relationship management.
• Excellent communication, time management and organizational skills.

Nice‑to‑have

• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations.
• Completion of the Associate Account Manager training program, or previous experience as a small business owner or in a similar field.
• Good knowledge of a broad array of business and personal financial products and services.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Opportunity to collaborate with other business segments within the bank.
• Competitive compensation.
• Opportunity to build close relationships, do challenging work, and work towards personal and professional growth.
• Flexible work/life balance.
• Ability to make a difference and have a lasting impact on your clients’ business and personal life.

Job Skills

• Active Learning
• Adaptability
• Best Practice Implementation
• Business Development
• Communication
• Customer Relationship Management (CRM)
• Decision Making
• Financial Planning and Analysis (FP&A)
• Teamwork

Additional Job Details

• Address: 874 CARMICHAEL LANE:HINTON
• City: Hinton
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-19
• Application Deadline: 2026-01-12

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.