Regional Alliance Director - Retail

CBRE; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading real estate services firm in Toronto is seeking a Regional Alliance Director - Retail to oversee Integrated Facilities Management operations. The ideal candidate will be responsible for client relationships, operational leadership, and driving innovation in retail real estate. With a focus on collaboration and excellence, this role requires extensive experience in real estate services and leadership skills. Join us to shape the future of retail real estate.

Benefits

Opportunity for career development

Inclusive company culture

Competitive compensation package

Qualifications

• 8-12 years of relevant experience in real estate services.
• Ability to lead exchange of complicated information.
• Experience in staffing, coaching, and appraising performance.

Responsibilities

• Lead large teams, monitor training and development.
• Coordinate daily activities and establish work schedules.
• Build and maintain effective long-term client relationships.
• Conduct regular strategy meetings with client management.
• Drive revenue targets and identify new business opportunities.
• Evaluate industry trends and adjust strategies accordingly.

Skills

Leadership

Relationship building

Innovation

Operational efficiency

Communication

Negotiation

Education

Bachelor's Degree (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Regional Alliance Director - Retail at CBRE. This role leads Integrated Facilities Management (IFM) operations for a major Financial Services client across its Canadian Retail Portfolio. It is ideal for a leader with a retail mindset, a passion for client outcomes, and a drive to transform real estate performance.

You will serve as the Single Point of Contact for the region, ensuring seamless alignment across service lines—including Projects, Occupancy Planning, Lease Administration, and Transaction Management. Your ability to collaborate across a matrixed organization will be key in delivering integrated solutions that support both client goals and CBRE’s commitment to excellence.

We’re looking for a leader who can:

• Inspire trust and build strong relationships with client stakeholders
• Drive innovation and operational efficiency in a dynamic retail environment
• Champion CBRE’s RISE values through respectful leadership, integrity-driven decision-making, and service excellence

This is more than a facilities role—it’s an opportunity to shape the future of retail real estate through strategic partnership, operational leadership, and a relentless focus on delivering value.

What You’ll Do

• Provide formal supervision to large teams. Monitor training and development. Conduct performance evaluations and coaching. Oversee recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client’s management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account. Review data for potential impact on new business and operations and respond with business changes. Achieve revenue targets by increasing spend per account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience across multiple real estate service lines preferred (e.g., Facility Management, Project management, Occupancy, Lease Admin, Transaction management, etc.)
• Retail and/or financial services industry experience preferred
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Expert organizational skills and an advanced inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (Canada) and [phone] (U.S.)

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)