Receptionist, Veterinary Assistant, Kingsway Animal Hospital

VCA Animal Hospitals; Hamilton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A veterinary service provider in Hamilton, ON, is seeking a Veterinary Receptionist/Veterinary Assistant. This role involves creating a welcoming environment, managing appointment bookings, and providing exceptional customer service. Ideal candidates will be organized, motivated, and have a passion for working with pets. Opportunities for career growth and a caring workplace culture are also offered.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Annual uniform allowance

Exceptional career development

Employee Assistance Program

Referral Bonus Rewards

Generous personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Organized, motivated, and empathetic individual needed.
• Previous customer service or front desk experience is an asset.
• Willingness to learn about veterinary services.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Answer phones and manage appointment bookings effectively.
• Admit and discharge pet patients.

Skills

Customer service skills

Multiline phone system management

Appointment scheduling

General housekeeping

Job description

Receptionist, Veterinary Assistant Location: Hamilton, ON

Kingsway Animal Hospital in Hamilton, ON., is currently welcoming acustomer service-focused Veterinary Receptionist/Veterinary Assistant to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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