Receptionist, Endoscopy Unit

NHS Ayrshire & Arran; Nova Scotia; On-site; CAD 37,000 - 44,000; Full time

Job summary

A large healthcare organization is seeking a Band 2 Receptionist to provide efficient reception services and administrative support within the Endoscopy Unit. Ideal candidates should have experience in a healthcare setting and a commitment to patient confidentiality. This role involves handling patient enquiries and maintaining accurate records. Flexibility for cross-site cover is required. Applications are encouraged from diverse backgrounds.

Qualifications

• Experience in a reception/administrative role within a healthcare setting preferred.
• Commitment to patient confidentiality and data protection.
• Ability to update and maintain multiple systems accurately.

Responsibilities

• Provide efficient reception services to patients, GPs, and medical/nursing staff.
• Administer and process patient appointments accurately.
• Support the smooth running of the reception area.

Skills

Reception experience

Data protection awareness

Flexibility

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Band 2 Receptionist

Location: New Victoria Hospital / Gartnavel General Hospital, Endoscopy Unit

Role and Purpose

To support effective clinical care by providing an efficient reception service to Patients, General Practitioners, Medical and Nursing Staff. Ensure patient appointments are administered and processed accurately and that patient records remain confidential, are securely stored and available as needed. Update systems to reflect admissions, DNAs or cancellations accurately and promptly. Scan procedure reports onto the portal and send copies to GPs. Ensure the reception area runs smoothly at all times and assist patients, medical and nursing staff with enquiries. This post supports the existing full-time Receptionist to ensure administrative support to the Endoscopy service at all times. Cross-site cover (GGH VIC and QE) may occasionally be required.

Responsibilities

• Provide efficient reception services to patients, GPs, and medical/nursing staff.
• Administer and process patient appointments accurately and maintain confidentiality of medical records.
• Update admission, DNA, and cancellation statuses promptly in the relevant systems.
• Scan procedure reports onto the portal and send copies to GPs as required.
• Support the smooth running of the reception area and respond to enquiries from patients and staff.
• Provide cross-site cover for Endoscopy services at GGH VIC and QE when needed.

Qualifications and Requirements

• Experience in a reception/administrative role within a healthcare setting preferred.
• Commitment to patient confidentiality and data protection.
• Ability to update and maintain multiple systems accurately and in a timely manner.
• Flexibility to provide cross-site cover as required.

Additional Information

• Informal contact: Jordyn-Lee Magee - [e-mail]
• This post may close early to the volume of response; please submit your application form as soon as possible.
• Due to volume of applications, shortlisting feedback cannot be provided.
• This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHSGGC cannot provide a Certificate of Sponsorship.
• NHSGGC encourages applications from all sections of the community and supports a diverse workforce. By signing the Armed Forces Covenant, NHSGGC commits to being a Forces Friendly Employer.
• Applicants should provide original responses in the application form. The use of AI or automated tools to draft or significantly modify responses is discouraged. By submitting your application, you confirm that all answers are your own work.
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