Receptionist / Care Coordinator

pt Health; West Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

pt Health is seeking a part-time Receptionist / Care Coordinator for their West Kelowna Clinic. The successful candidate will provide administrative support, foster relationships with patients, and ensure a smoothly running clinic. This role includes coordinating patient appointments, handling data entry, and ensuring excellent patient care through effective communication.

Qualifications

• High School Diploma, G.E.D., or equivalent required.
• Experience in a Physiotherapy clinic is an asset.
• Flexibility and adaptability to change essential.

Responsibilities

• Answer phone calls and greet patients with excellent customer service.
• Coordinate patient information intake and treatment plan scheduling.
• Handle invoicing, payments, and data entry for the clinic.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Data entry

Education

High School Diploma or equivalent

Job description

Receptionist / Care Coordinator – Lifemark Physiotherapy West Kelowna

Status: Part-time, approximately 20 hours per week

Lifemark Health Group is seeking a casual / part-time Receptionist / Care Coordinator for its West Kelowna Clinic. The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to ensure accuracy
• Coordinate scheduling of patient appointments and maintain the patient's medical records
• Collect payment at the time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent
• Excellent customer service skills and telephone etiquette
• Strong organizational skills with ability to prioritize and multi-task
• Excellent verbal and written communication skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at [email address].