Receptionist / Adoption Coordinator

Timmins and District Humane Society; Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local animal welfare organization in Timmins seeks a Receptionist-Adoption Coordinator. Responsibilities include assisting clients, coordinating pet adoptions, handling communication, and monitoring animal welfare. Candidates must have experience in customer service and a genuine compassion for animals. Regular hours at competitive pay with opportunities for overtime and benefits.

Benefits

Two weeks of paid vacation

Health benefits program option

Qualifications

• Genuine interest in animal welfare.
• Excellent command of English, French is a strong asset.
• Understanding of clerical and customer service work.
• Strong interpersonal and conflict resolution skills.
• Ability to handle emotionally charged situations.

Responsibilities

• Greet and assist clientele at the shelter.
• Coordinate pet adoption services.
• Assists in care for stray and injured animals.
• Manage financial transactions and invoicing.
• Perform emergency after-hours duties.

Skills

Compassion for animals

Excellent English language skills

Interpersonal skills

Time management

Problem-solving skills

Education

Relevant experience in administrative/customer service

Education in animal care

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

In this fast-paced, customer service and animal welfare oriented position, the Timmins & District Humane Society (TDHS) Receptionist-Adoption Coordinator is the face in helping companion animals find their fur-ever homes. This position is responsible for greeting and serving clientele; answering telephone and electronic communications; animal surrenders; stray animal admissions and pound releases; donations; animal welfare education/information; and various other administrative duties. They also assist in the day-to-day care of animals in a limited capacity and/or as needed.

Individuals must be available to work certain holidays, as well as overtime, as needed. Individuals must also be available for on-call/emergency after hours service occurring on a rotational basis.

Schedule

Regular Shifts:

• Monday,Wednesday, Friday: 8:30am to 5:00pm
• Tuesday,Thursday: 9:30am to 6:00pm

Shift Hours: 7.5hrs

Start Date: Immediately

Regular Rate of Pay: $20.50 per hour (3 months probationary period)

$22.00 / hour (regular rate after probation)

On-Call Rate of Pay: $1/hr plus time and a half regular rate of pay for any call outs.

Vacation: Two (2) weeks of paid vacation per year.

Benefits: Opportunity to opt-into health benefits program (dental/drug/life insurance/etc.).

ESSENTIAL FUNCTIONS

• Greets and assists clientele attending the shelter.
• Attends to various communication formats (i.e. answering telephone, responding to emails, etc.).
• Coordinates pet adoption services, which include but are not limited to: adoption inquiries; adoption application process; educate and support adoptive families; and manage and schedule foster-to-adopt animal care related appointments.
• Assists clientele with matters involving stray, lost, aggressive, ill and/or injured animals; admits strays and animal surrenders; performs pound releases; admits and assists with sick/injured/compromised animals for end-of-life procedures.
• Responsible for relevant administrative and data-entry duties associated with adoptions, animal care, surrenders, and pound services.
• Communicates and works with shelter veterinary team regarding any identified health problems or concerns regarding shelter and/or foster-to-adopt animals.
• Maintain reception area in a clean and organized manner at all times.
• Responsible for financial transactions, invoicing, related documentation and use of POS machine.
• Manages sale of City of Timmins dog and cat licenses and related records.
• Provides education/information regarding animal welfare and/or municipal animal control bylaws.
• Works with and supports local animal control officers.
• Assist and/or support in humane and/or public animal euthanasias.
• Completes emergency after hours duties which entails responding to animal control admissions; impoundment releases; foster-to-adopt home inquiries; animal care duties; and/or emergency euthanasias.
• Provides education, support and assistance to volunteers.
• Promptly reports any safety, animal care, clientele related issues or concerns to the Executive Director or their designate.
• Abide by all TDHS policies and procedures.
• Works in compliance with the Occupational Health and Safety Act and Bill 168 (Violence and Harassment in the Workplace).
• Attend to other duties as deemed necessary by the Executive Director or their designate.

QUALIFICATIONS AND SKILLS

• Possess a genuine interest and compassion for animals that translates to being their champion and advocate in all matters of animal welfare.
• Possess excellent command of the English language, both verbal and written. The ability to speak French is considered a strong asset.
• Possess education and/or relevant experience in areas of clerical, administrative, and/or customer service work.
• Possess a strong understanding of Microsoft Outlook, Word, and Excel. Knowledge of Microsoft Access would be considered an asset.
• Possess strong interpersonal and conflict resolution skills.
• Possess excellent time-management and organizational skills in order to complete assigned tasks in timely manner and to a high standard.
• Possess the ability to problem-solve quickly, be adaptable to unexpected changes/demands, and work well under pressure.
• Must be dependable and reliable.
• Possess the ability to learn quickly.
• Possess experience, skills and/or training in dealing with stressful and/or emotionally charged situations.
• Possess the ability to work in both a team and/or independent environment.
• Possess the ability to take the initiative on tasks and/or ideas that benefit the animals and TDHS as a whole.
• Must be able to commit to a regular work schedule, with occasional overtime, as needed.
• Must be available to work some weekends and holidays, as needed.
• Must not have allergies limiting or affecting the ability to care/interact with animals.
• Must not have any physical limitations that would impede the ability to complete identified work responsibilities (i.e. ability to lift 30lbs or over; be on their feet most of the day).
• Must provide a clean and current Level 2 Criminal Record Check.
• Education and/or relevant experience in animal care and animal handling would be considered assets.

Please submit cover letter and resume to :

[e-mail] or;

via 620 Mahoney Road North, Timmins, ON P4R 0H6

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