Real Estate & Operations Manager

Community Sports Partners; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A multi-sport facility operator in Toronto is seeking a Real Estate Developer & Operations Manager. This senior role involves overseeing daily operations, managing staff, and enhancing community relationships. The ideal candidate has over 3 years of experience in facility management, with a focus on operations and accountability. Responsibilities include budget management, facility rentals, and ensuring safety standards. Competitive compensation offered based on skills and experience.

Qualifications

• 3-5+ years of operations or facility management experience, ideally in sport or recreation environments.
• Proven experience managing staff and holding teams accountable.
• Experience managing contracts and external user groups.

Responsibilities

• Oversee daily operations across all facilities.
• Manage facility schedules, staffing plans, and workflows.
• Develop and maintain relationships with schools and local organizations.

Skills

Operations management

Staff supervision

Community engagement

Budgeting and forecasting

Job description

Field Recreation Inc. (FRI)

Field Recreation Inc. (FRI) owns and operates a growing portfolio of multi-sport facilities across the Greater Toronto Area. The Real Estate Developer & Operations Manager is a senior, hands‑on leadership role focused exclusively on FRI facilities.

Facility Operations & Performance

• Oversee daily operations across all FRI‑managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Directly manage the Facility Maintenance Manager and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on‑site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Manage the full rental lifecycle: inquiries, negotiations, contract creation, scheduling, execution, and renewals
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent FRI within the community as a professional, relationship‑driven operator
• Support community events, tournaments, and special bookings hosted at FRI facilities

Financial & Operational Oversight

• Monitor facility‑level P&Ls, usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost‑control initiatives
• Provide operational input into long‑term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi‑site environments
• Proven experience managing staff and holding teams accountable in an on‑site setting
• Experience managing contracts, rentals, and external user groups
• Comfortable working evenings and weekends as required by facility schedules

Compensation: Competitive based on skills and experience