Quality Improvement Facilitator (RFT 1.0 FTE)

The Royal Mental Health Centre; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Ottawa seeks a Quality Improvement Facilitator to lead quality improvement initiatives and support the accreditation process. The ideal candidate has a background in health disciplines, strong skills in coaching and facilitation, and experience in quality improvement methodologies. This role involves developing training programs and enhancing organizational outcomes through education and collaboration.

Qualifications

• Experience and education in quality improvement methodologies (e.g., Model for Improvement, LEAN) are essential.
• 3-5 years of work experience in healthcare.
• Ability to produce excellent reports and deliver presentations.

Responsibilities

• Coach and support program-level quality improvement teams.
• Develop and deliver quality improvement education.
• Serve as a quality improvement expert on committees.

Skills

Coaching and facilitation

Quality improvement methodologies

Data analysis

Report writing and presentations

Education

Undergraduate degree in a health discipline

Master's degree in Public Health or similar

Tools

Microsoft Office

Visio

Microsoft Project

Job description

Reporting to the Director, Quality and Patient Safety, the Quality Improvement Facilitator within the Quality and Patient Safety portfolio is responsible for leading, coaching, and supporting quality improvement initiatives throughout the hospital. This position also assists with planning and preparation for Accreditation, researches best practices in quality improvement methodologies, and delivers training and coaching in these methodologies to the organization.

Responsibilities

• Coach and support program-level quality improvement teams across the organization.
• Provide recommendations, advice, and support concerning quality improvement methodologies and tools to enhance quality, patient safety, and organizational outcomes.
• Foster a culture of continuous quality improvement through consultation and education on relevant methodologies.
• Develop and deliver quality improvement education using various adult learning modalities, including hands-on exercises and simulations.
• Serve as a quality improvement expert on workgroups, committees, or councils at program and corporate levels.
• Support The Royal's Accreditation continuous readiness model.
• Perform other related duties as assigned.
• Work in a manner that complies with staff and patient safety practices, policies, and procedures of The Royal.
• Ensure a work environment aligned with The Royal's Anti-Racism, Harassment & Discrimination-Free Workplace Policy.

Qualifications

• Undergraduate degree in a health discipline; Master's degree in Public Health, Healthcare Administration, or a similar field preferred.
• Experience and education in quality improvement methodologies (e.g., Model for Improvement, LEAN) are essential.
• 3-5 years of work experience in healthcare.
• Deep understanding of Accreditation Canada survey methodology and organizational practices.
• Exceptional coaching and facilitation skills to promote a quality improvement philosophy.
• Ability to produce excellent reports and deliver presentations to program teams and senior management.
• Experience in developing training curricula and materials, especially using adult education principles.
• Demonstrated change management, facilitation, problem-solving, and data analysis skills.
• Proficient in Microsoft Office, Visio, Microsoft Project, or other value stream mapping tools.
• Ability to work independently and self-directively.
• Valid Ontario Driver's license, access to a reliable vehicle, and willingness to travel between organizational sites occasionally.
• English Level A- in oral expression, comprehension, reading, and writing; bilingual (French/English) is an asset.