Quality Assurance Associate (Risk and Compliance)

OFX; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A leading financial operations company seeks a Quality Assurance Associate to enhance risk and compliance practices globally. The successful candidate will ensure adherence to regulatory standards while developing quality assurance processes, collaborating with teams, and reporting quality issues. This role offers competitive pay and benefits within a supportive work environment that values learning and development.

Benefits

Flexible hybrid working model

Learning and career development opportunities

Volunteer day for community service

Comprehensive benefits package

Employee recognition programs

Qualifications

• At least 2 years of experience in Compliance, Quality Assurance, or Audit.
• Familiarity with financial services systems and KYC.
• Strong written and verbal communication skills.

Responsibilities

• Develop and implement quality assurance policies and procedures.
• Conduct thorough inspections and tests on products.
• Ensure compliance with regulatory requirements.

Skills

Attention to detail

Analytical abilities

Problem-solving

Communication

Education

Degree in Business, Finance or Law

Tools

Excel

PowerPoint

Job description

Company Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Job Description

Purpose of your role:

As a Quality Assurance Associate, within the Risk & Assurance Function, you will be responsible for supporting the evaluation and enhancement of our risk and compliance practices across the organization globally. This role will involve working with teams across multiple regions, contributing to quality assurance activities by identifying areas of improvement, ensuring compliance with regulatory standards, and helping to minimize risk exposure.

Your attention to detail, ability to convey complex information in an effective and concise manner, and commitment to high-quality work will play a crucial role in strengthening internal controls and ensuring the organization meets its global risk management goals.

What you'll do:

• Develop and implement quality assurance policies and procedures
• Conduct thorough inspections and tests on products and materials
• Analyze quality data and prepare comprehensive reports
• Identify and investigate quality issues, recommending corrective actions
• Collaborate with cross-functional teams to improve product quality and manufacturing processes
• Maintain accurate documentation of quality control activities
• Ensure compliance with regulatory requirements and industry standards
• Participate in continuous improvement initiatives to enhance quality processes
• Train and mentor team members on quality assurance best practices

Qualifications

What you bring:

• Degree preferred (ideally in Business, Finance or Law), or equivalent experience
• At least 2 years of experience in Compliance, Quality Assurance, or Audit, with exposure to KYC, CDD/ECDD, Transaction Monitoring, Sanctions, PEP screening, and Fraud detection.
• Familiarity with financial services systems, risk management processes, cards and regulatory requirements.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Detail-oriented with excellent analytical, problem-solving, and decision-making abilities.
• Ability to work independently, take initiative, and manage multiple tasks effectively.
• Intermediate Excel knowledge required, including the ability to create, manage, and analyze data using formulas, pivot tables, and charts to present findings effectively.
• Proficient in PowerPoint, with the ability to create presentations to communicate findings and insights.

The salary range for this position is $65,000 - $75,000 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.

We also offer a flexible hybrid working model where employees typically work 1-2 days from our new Toronto office.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#Li-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [e-mail].

We encourage you to apply if this role aligns with your career aspirations.