Quality Assurance Analyst II

Boston Scientific; Mississauga; Hybrid; CAD 57,000 - 114,000; Full time

Job summary

A leading medical technology company is seeking a Quality Assurance Analyst II in Mississauga to review and assess regulatory complaints related to their product portfolio. The successful candidate will have a Bachelor's degree and at least one year of experience in medical device complaint processing. This role involves compliance with governmental regulations, effective communication of clinical investigations, and the application of clinical knowledge to ensure patient safety. The company offers a hybrid work model with flexible working conditions.

Qualifications

• 1+ years of experience in medical device complaint processing and reporting.
• Excellent written and verbal communication skills.

Responsibilities

• Review and assess complaint communications for regulatory reportability.
• Investigate complaints with clinical staff and other relevant sources.
• Write Medical Device Reports (MDRs) and ensure timely submissions.
• Effectively compose communication detailing observations and actions.

Skills

Medical device complaint processing

Communication skills

Critical thinking

Time management

Education

Bachelor’s degree or equivalent education

Job description

Overview

Additional Locations: Canada-ON-Mississauga; Canada-ON-Toronto

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role

The Quality Assurance Analyst II will work in a fast-paced environment to analyze customer complaints for the EP Complaint Management Center (CMC) to determine which are regulatory reportable and will coordinate activities with internal, field, and end use customers. The focus of this role will be products within the EP portfolio, and the QA Analyst II will be responsible for adhering to proper complaint handling procedures per CFR and other governmental regulations. The QA Analyst II will communicate event investigation results via regulatory reports and other written communication, as appropriate and applicable.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities

• Review complaint communications and assess complaints for regulatory reportability, and potential impacts to patient safety and business operations.
• Apply clinical knowledge, as related to product usage, to evaluate complaints. Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees, laboratory analysis results, and other relevant sources.
• Establish regulatory reportability decisions using event investigation and regulatory decision models.
• Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations.
• Write Medical Device Reports (MDRs), Vigilance, and other regulatory reports, ensuring timely submission to the appropriate regulatory authorities.
• Accurately and consistently apply codes to events. Review coding and investigations with engineering, laboratory, and other internal staff, as appropriate.
• Effectively compose written communication, detailing the clinical observations, investigations and/or product analyses and corrective actions, as applicable, to physicians and other end use customers.

Qualifications

• Bachelor’s degree or equivalent education
• 1+ years of experience in medical device complaint processing & reporting
• Excellent written and verbal communication skills

Preferred qualifications

• Self-motivated, goal-driven and results-oriented team player
• Critical thinking and good time management skills
• University Degree or equivalent with a focus in Biology, Health Sciences, Biotechnology or Engineering

Requisition ID: 622906

Minimum Salary: $57200

Maximum Salary: $113700

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!