Pursuit Jasper Guest Services Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Guest Services Supervisor at a leading resort in iconic Jasper. In this full-time role, support the Guest Services Manager by overseeing hotel operations, ensuring exceptional guest experiences, and fostering a culture of hospitality. Ideal candidates possess strong leadership skills and hotel experience, ready to create unforgettable memories in the breathtaking Canadian Rockies.

Benefits

Discounts on hotel stays

Access to Pursuit attractions

Subsidized mental health resources

50% off for friends

Team events and connections

Qualifications

• Minimum of two years of hotel experience.
• Prior supervisory experience is an asset.
• Proficient in written and spoken English.

Responsibilities

• Oversee guest services operations across multiple properties.
• Monitor and ensure high standards of cleanliness.
• Handle guest complaints and enhance satisfaction.

Skills

Leadership

Communication

Attention to Detail

Time Management

Education

High school diploma or equivalent

Bachelor’s degree or related technical education (preferred)

Tools

Hotel management software

Job description

Pursuit Jasper Guest Services Supervisor

Pursuit Collection Jasper, ABFrom $20 an hour - Full-time Job detailsPayFrom $20 an hourJob typeFull-timeShift and scheduleWeekends as neededNights as neededHolidaysOn callLocationJasper, ABFull job descriptionWhat will be your daily pursuit?:Pursuit is seeking a dynamic and dedicated individual to support Guest Services Manager and Front Office teams in iconic Jasper. At Pursuit , we create unforgettable memories by connecting guests and team members with extraordinary destinations.What will your compensation be?:The starting wage for this role begins at $20.00 / hourWhen does this adventure begin?:This is a full-time, year round position beginning March 3, 2025.What perks can you expect?:Join an inclusive, global team and make life-long connections.Enjoy free access to Pursuit attractions and 50% off for friends.Get discounts on hotel stays, dining, and retail.Access subsidized mental health and wellness resources.What will you do in this job?:Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.Oversee operations across six Jasper properties, ensuring seamless guest experiences and high standards of cleanliness and presentation.Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.What skills and experience do you need for this job?:Strong leadership and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.Ability to work evenings, weekends, and holidays with minimal supervision.High attention to detail and ability to prioritize tasks in a fast-paced environment.Proficient in written and spoken English; additional language skills are an asset.Strong computer skills, including proficiency in hotel management software.High school diploma or equivalent required; a Bachelor’s degree or related technical education is preferred.Minimum of two years of hotel experience, with prior supervisory experience considered an asset.A valid driver’s license is beneficial but not required.Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.What will your work environment be like?:Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.Independent. You’ll spend your days in and around our amazing properties.Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as requiredWe work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEO:Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.