Property Field Adjuster

Chubb; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Chubb is seeking a Field Adjuster to manage property claims in Vancouver, focusing on delivering excellent service and ensuring compliance with best practices. The ideal candidate will possess 5-10 years of relevant experience, exceptional customer service capabilities, and strong negotiation skills. This role includes responsibilities such as assessing damages, managing documentation, and establishing claim reserves effectively.

Qualifications

• 5-10 years of experience managing high complexity property claims.
• Exceptional communication and customer service skills.
• Valid driver’s license required.

Responsibilities

• Handle personal and commercial property claims in the Vancouver region.
• Attend loss locations, assess damages, and complete necessary documentation.
• Establish reserves and evaluate claims for final disposition.

Skills

Customer service

Negotiation skills

Attention to detail

Organizational skills

Job description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objective:

Reporting to the AVP, Field Claims Manager, the Field Adjuster is responsible for the direct and in person handling of personal and commercial line property claims of moderate to high severity and complexity in the Vancouver region. The successful candidate will be a key contributor to servicing our clients and promoting best class service in one of our most critical markets in Canada.

Major Responsibilities:

• Attend loss locations in person, complete comprehensive scope and onsite estimate of damages

• Complete timely and thorough claim assessment following loss inspection. Secure and/or file all supporting documentation and verify same for accuracy and completeness

• Establish accurate and timely reserves

• Exercise sound judgment in reaching final disposition of claim by evaluating nature of loss, damages, coverage provided and applicable limits

• Seek technical assistance in handling claims exceeding delegated authority

• Adhere to company best practices and meet or exceed compliance expectations

• Meet and sustain file disposition metrics on a monthly basis

• Exceptional communicate with Internal and External stakeholders

• Effectively control the use, work product and expenses of outside vendors

• Recognize recovery opportunities where applicable

• Identify and elevate claims where indicators of suspicious activity are present

Qualifications

• Minimum of 5-10 years of experience in managing moderate to high complexity property claims or equivalent experience

• Exceptional customer service and broker relationship skills

• High level of initiative and desire to learn

• Excellent verbal and written communication skills, bilingualism in French would be an asset

• Excellent time management and organizational skills

• Strong negotiation skills with the ability to make independent decisions

• Willingness to travel to service Chubb Clients outside of region in the event of a CAT

• Must possess a valid driver’s license

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.