Program Manager, Temp Full-Time

Taproot Community Support Services; Abbotsford; On-site; CAD 70,000 - 90,000; Full time

Job summary

A community support organization in the Fraser Valley is seeking a dedicated Program Manager to oversee the Concord House Program. The role involves leading program direction, managing budgets, recruiting and supervising staff, while ensuring compliance with various standards. Candidates should possess a degree in humanities or social sciences, along with significant experience in similar settings, including a supervisory role. The position offers competitive benefits and a commitment to employee ownership and community service, fostering an inclusive environment.

Benefits

Employee ownership

Competitive wages

Paid vacation

Defined benefit pension plan

Professional development opportunities

Qualifications

• Minimum three years in a similar facility or program, with at least one year in a supervisory or management role.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Valid Class 5 Driver’s License and clean driver’s abstract.

Responsibilities

• Lead operational and administrative direction for the program.
• Develop and manage the annual program budget.
• Recruit, screen, hire, coach, and supervise program staff.

Skills

Financial management

Human resource management

Trauma-informed practices

Conflict resolution

Basic sign language

Education

Degree in humanities or social sciences

Job description

About Taproot Community Support Services

Taproot Community Support Services (Taproot) is a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from day one, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends. Taproot delivers community‑based services across Alberta, British Columbia, and Ontario, supporting more than 1,600 children, youth, families, and people with diverse abilities.

The Concord House Program

The Concord House Program is a two‑bed residential facility providing housing and trauma‑based guidance to youth in the care of the Ministry of Children and Family Development (MCFD) or a Delegated Aboriginal Agency. The program supports youth recovering from adverse childhood experiences (ACEs), offering a safe, welcoming environment and around‑the‑clock staffing.

Program Manager Role

The Program Manager leads operational and administrative direction for the development, implementation, and day‑to‑day management of the program. Responsibilities include administration, financial, employee and community relations, and care delivery outcomes.

Scheduling

• Temporary, full‑time position, 40 hours per week
• Monday to Friday 09:00–17:00; flexible hours to meet program needs
• On‑call duties may include weekends, statutory holidays, and evenings
• Duration: January 2026 through March 2027

Responsibilities

• Participate in long‑term planning and visioning for the program and organization
• Develop and manage the annual program budget and perform periodic cost and productivity analyses
• Ensure personnel administration complies with agency, licensing, funder, and CARF standards
• Recruit, screen, hire, coach, and supervise program staff, fostering a high‑engaged team
• Conduct performance conversations, manage employee relations, and address disciplinary actions and union relationships
• Promote a safe, structured environment that reduces conflict and enhances child and adult development
• Design, implement, and evaluate trauma‑informed care programs incorporating family involvement
• Represent the program at interagency forums, media, government agencies, families, and community groups
• Provide on‑call and emergency coverage on pager or cell as required

Qualifications

• A degree in humanities, social sciences, or related field
• Minimum three years in a similar facility or program, with at least one year in a supervisory or management role
• Specific experience with financial and human resource management
• Current WCB Occupational First Aid, Level 1 and CPR certificates required
• Non‑violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language or alternative communication strategies is an asset
• Valid Class 5 Driver’s License and clean driver’s abstract

Other Requirements

• Prior experience in trauma‑informed practices and implementing behavioural interventions
• Successful criminal record / vulnerable sector check
• Sign an oath of confidentiality, conflict of interest statement, abuse protocols, and a code of ethics statement

Benefits

• Employee ownership from day one with profit‑sharing dividends
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan for eligible employees in British Columbia
• Matching RRSP plan for eligible employees in Alberta
• Professional development and job‑related training opportunities
• Employee and Family Assistance Program
• Long‑service milestone rewards
• Employee referral bonus program
• A values‑driven workplace—​as a Certified B Corp, we use business as a force for good

Equal‑Opportunity Employer Statement

Taproot Community Support Services is an equal‑opportunity employer, committed to diversity, equity, and inclusion across all operations. We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.