Product Support Training Specialist

Pro Mach Integrated Solutions Canada Inc; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automation solutions provider in Oakville is seeking a Product Specialist to support clients with the ZPI software suite. Responsibilities include providing technical support, assisting in marketing, and conducting training sessions. The ideal candidate will possess strong problem-solving skills and be comfortable with client interactions. This role offers a collaborative work environment and growth opportunities.

Benefits

Comprehensive medical and dental programs

Generous paid time off program

Retirement savings plan with company match

Qualifications

• Experience in a technical support role.
• Good organizational skills.
• Ability to learn new systems quickly.

Responsibilities

• Maintain knowledge of ZPI software suite.
• Assist in marketing material creation.
• Provide product training to users.

Skills

Technical support experience

Interpersonal skills

Advanced critical thinking

Presentation skills

Business acumen

Job description

Overview

Grow Your Career as a Product Specialist in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Job Description

The Product Specialist will be responsible for working extensively with the ZPI suite of software in a technical support role. Applicants should have experience in remote customer support. Other responsibilities include on-site software demonstrations, tradeshow assistance, assisting in marketing material creation, support of various clients and facilities, conducting webinars, software testing and coaching users on system use. In addition to those primary responsibilities, they must be capable of understanding the relationship between software sales, programming and integration processes and may be involved with the software development roadmap as they will need to have a thorough understanding of the ZPI software suite. The position reports to the General Manager and will be located in Oakville, ON.

Responsibilities

• Maintain in-depth knowledge of the ZPI software suite and its supporting software
• Capture feedback from clients for improvements and enhancements to software.
• Assist with the creation and maintenance of user facing documentation and videos.
• Contribution of potential enhancements to the Software Roadmap.
• Coordinate with others in technical support to resolve customer issues in a timely manner.
• Provide product training and respond to customer issues and requests
• Respond, update and resolve customer reported issues in ticketing system - escalating where required.
• Assist programming department with product testing and software bug verification.
• Train and coach users and plant champions on system-related questions, issues and inquiries.
• Assist on-site teams with software upgrades and installations from Oakville office.
• Quickly address customer questions and concerns via online chat, phone and email.
• Support other ProMach divisions in targeting specific client accounts for sales activity.
• Assist sales team during presentations, meetings, or webinars with clients.
• Other duties as assigned by General Manager

Who we’re looking for

• Experience in a technical support role.
• Good interpersonal skills and ability to handle a multi-tasked role with good organizational skills.
• Advanced critical thinking skills displayed by ability to find creative solution to problems.
• Comfortable giving presentations and speaking to large groups.
• Ability to learn new systems quickly.
• Strong business acumen and technical analysis skills are required for this position.
• Ability to travel domestically and internationally.
• Experience in an industrial environment would be an asset

What’s in it for you?

There\'s no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

About ZPI

A single source of integrated solutions with global reach and a world of experience, ZPI is a network of technical experts working together to deliver the most efficient and economical solutions, anywhere in the world. Integration, engineering, data collection, advanced analytics, machine forensics, track and trace, and more : ZPI delivers innovation from every corner as part of the ProMach family.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.