Product Operations Coordinator

Stingray; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading music and media company in Montreal is seeking a Product Operations Coordinator to enhance product development processes. The role involves managing product documentation, collaborating with marketing, and optimizing pricing tools. Applicants should have 3-5 years in a comparable position with proficiency in project management software and be bilingual (English/French). This position supports a hybrid work policy and offers various employee benefits.

Benefits

Share purchase plan

Virtual healthcare access

Free fitness classes

Free language classes

Qualifications

• Proven experience in creating and managing documentation.
• Ability to work effectively in a fast-paced, collaborative environment.
• Bilingualism (English/French) is a plus.

Responsibilities

• Develop and maintain comprehensive product documentation.
• Collaborate with marketing to create sales enablement collateral.
• Manage pricing and subscription management tools.

Skills

3-5 years of experience in product operations

Experience with pricing and billing systems

Market research and competitive analysis

Strong analytical skills

Proficiency with project management software

Tools

Jira

Salesforce

Microsoft Office Suite

Job description

Overview

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. As a Product Operations Coordinator at Stingray, you will play a crucial role in streamlining our product development processes and ensuring operational excellence.

Your day-to-day

• Develop and maintain comprehensive product documentation, including internal guides, FAQs, and training materials.
• Collaborate with the marketing team to create and refine marketing one-pagers and other sales enablement collateral.
• Manage and optimize our pricing and subscription management tools (e.g., Recurly, Stripe), ensuring accurate billing and revenue recognition.
• Support the product team with market research activities, including competitive analysis, customer surveys, and industry trend identification.
• Implement and manage tools and processes to improve product team efficiency and communication.
• Work closely with product managers, engineering, sales, and marketing teams to support smooth product launches and lifecycle management.
• Monitor and report on key product operations metrics, identifying areas for improvement.
• Facilitate cross-functional alignment on product-related initiatives and timelines.

Experience

Your qualifications

• 3-5 years of experience in product operations, product management, project management, or a similar role, preferably in a SaaS or technology company.
• Proven experience in creating and managing documentation.
• Experience working with pricing and billing systems (e.g., Recurly, Stripe, Chargebee) is highly desirable.
• Demonstrated ability to conduct market research and competitive analysis.

Technical Skills

• Proficiency with project management software (e.g., Jira, Wrike, Trello).
• Familiarity with CRM systems (e.g., Salesforce).
• Strong analytical skills and experience with data analysis tools.
• Excellent Microsoft Office Suite skills.

Nice-to-haves

• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills, with an ability to articulate complex concepts clearly.
• Proactive problem-solver with a keen eye for detail.
• Ability to work effectively in a fast-paced, collaborative environment.
• Experience in the media, music, or entertainment industry is a plus.
• Bilingualism (English/French).

Life at Stingray

• A cool office in Montreal and a hybrid work policy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition and wellness advising
• Free language classes
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray. We’re always on the lookout for new talent.