Product Analyst, Customer Experience — Mortgage Tech

Nesto Cloud; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading mortgage technology provider in Vancouver is seeking a Product Analyst to bridge the gap between business intent and technical reality. You will drive innovation by transforming stakeholder ideas into user stories, create customer journey maps, and utilize SQL to investigate system behavior. The ideal candidate has a collaborative mindset and can distill vague business requests into structured technical requirements. Join a dynamic team with a focus on growth and diversity.

Benefits

Premium benefits plan including comprehensive insurance

4 weeks of vacation

Access to telemedicine and mental health services

Qualifications

• Experience in gathering requirements and analyzing user behavior.
• Ability to create customer journey maps and prototypes.
• Strong documentation skills for dependencies and technical requirements.

Responsibilities

• Transform stakeholder ideas into user stories and feature scopes.
• Create wireframes and prototypes for user experience definition.
• Investigate system behavior using SQL queries.

Skills

SQL

Collaboration

Problem-solving

User story documentation

Education

Post-secondary education in computer science, business, information technology, statistics, or a related field

Tools

Wireframing tools

Prototyping tools

Job description

A leading mortgage technology provider in Vancouver is seeking a Product Analyst to bridge the gap between business intent and technical reality. You will drive innovation by transforming stakeholder ideas into user stories, create customer journey maps, and utilize SQL to investigate system behavior. The ideal candidate has a collaborative mindset and can distill vague business requests into structured technical requirements. Join a dynamic team with a focus on growth and diversity.