Process Excellence Lead

Affirm; Hamilton; Remote; CAD 78,000 - 118,000; Full time

Job summary

A financial services company is seeking a Process Excellence Lead to enhance business processes and lead operational readiness for changes. The ideal candidate will have over 5 years of relevant experience, excellent critical thinking skills, and certifications in Six Sigma or Project Management. This role offers a flexible work environment, competitive salary, and comprehensive benefits.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 5+ years of experience in Program Management or similar function.
• Experience in delivering large scale business changes.
• Strong understanding of regulatory requirements in financial services.

Responsibilities

• Lead programs and coordinate cross-functional teams.
• Design and conduct technical user acceptance testing.
• Plan, perform, and implement process improvement initiatives.

Skills

Program Management

Business Analytics

Critical Thinking

Problem Solving

Process Improvement

Education

Certification in Six Sigma

Project Management Certification

Design Thinking Certification

Tools

SQL

Job description

What You’ll Do

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Process Excellence Lead (Senior Individual Contributor), you will be a key contributor to Affirm’s Shared Services team within our Operations organization. We are seeking an experienced, data-driven and hands-on professional with experience designing simple and efficient business processes. As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role you will be responsible for leading programs and coordinating cross-functional teams to ensure operational readiness for key business changes.

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross-functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill-up to have a working knowledge of these areas

What We Look For

• 5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
• Certification in Six Sigma, Project Management or Design Thinking
• Experience in delivering large scale business changes
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in managing and delivering successful programs, consistently meeting or exceeding timelines
• Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in the financial services space
• SQL experience and ability to pull data from data warehouses is a plus

Base Pay Grade - H

Equity Grade - 3

Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $78,000 - $118,000

Employees new to Affirm typically come in at the start of the pay range.

Please note that visa sponsorship is not available for this position.

Benefits

Affirm is a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles are office-based due to the nature of their responsibilities. Benefits include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules
• ESPP - Employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are available to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider qualified applicants with arrest and conviction records.

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