Pro Product Specialist - Field Pro

ServiceTitan; Remote; CAD 50,000 - 87,000; Full time

Job summary

A leading service software provider in Canada seeks a skilled Account Manager to drive customer success for residential and commercial service companies. You will manage relationships, analyze product data for insights, and collaborate with various teams to enhance onboarding and product use. Success in this role requires strong multitasking and communication abilities, along with a degree preferably in a related field. The role offers generous benefits including salary up to $87,600 CAD and a supportive work environment.

Benefits

Up to $87,600 CAD salary

Flexible time off

Holistic health benefits

Parental leave support

Recognition programs

Qualifications

• 2+ years of experience managing multiple accounts or 1+ years in a managerial role in the home services industry.
• Strong multitasking abilities and data-driven decision-making skills.
• Excellent communication and organizational skills.

Responsibilities

• Manage a portfolio of residential and commercial service companies to drive customer success and revenue.
• Analyze product adoption data to identify actionable insights.
• Collaborate with Pro Implementation and Pro Account Management teams.

Skills

Account management

Data-driven decision making

Communication skills

Organizational skills

Multitasking abilities

Education

BA/BS degree

Job description

Why consider this job opportunity

• Salary up to $87,600 CAD
• Opportunity for career advancement with comprehensive onboarding and leadership training
• Flexible time off and a supportive work environment
• Holistic health and wellness benefits including company-paid medical, dental, and vision
• Parental leave support and up to $20k in adoption reimbursement
• Recognition programs to reward great work

What to Expect (Job Responsibilities)

• Manage a portfolio of residential and commercial service companies to drive customer success and revenue
• Analyze product adoption data to identify actionable insights and customized solutions
• Collaborate with Pro Implementation and Pro Account Management teams to enhance onboarding and product utilization
• Foster a high-trust environment to promote customer referrals and positive sentiment
• Engage with Product teams to ensure customer experience needs are effectively communicated

What is Required (Qualifications)

• 2+ years of experience managing multiple accounts or 1+ years in the home services industry in a managerial role
• BA/BS degree preferred
• Strong multitasking abilities and data-driven decision-making skills
• Excellent communication and organizational skills
• Intermediate understanding of recurring revenue business models

How to Stand Out (Preferred Qualifications)

• Experience in the Trades or field services ecosystem, such as HVAC, plumbing, or electrical services
• Proven ability to manage complex customer initiatives and projects
• Experience partnering cross-functionally with various teams to drive customer outcomes

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