Player Support Agent for Video Gaming - Montreal

Keyword Studios; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading player support company is seeking individuals to assist video game players with account issues. The role requires excellent English communication skills and a passion for gaming. Responsibilities include troubleshooting via tickets and live chat, and interacting with customers for inquiries. Candidates should be comfortable with digital technologies and ideally have some relevant experience. This is a full-time, remote position offering competitive pay and various employee benefits.

Benefits

$17.95 per hour

Full-time schedule with employee benefits

Partnerships with STM, Telus, and BIXI

Employee Assistance Program

Qualifications

• Excellent communication skills in English.
• Passion for video gaming and customer service.
• Experience in a relevant or related field is an asset.
• Comfortable using digital technologies.

Responsibilities

• Assist video game players with account issues.
• Interact with clients' customers for inquiries.
• Forward important information to developers.

Skills

Excellent English (spoken and written)

Passion for video gaming or customer service

Ability to juggle multiple tasks

Comfortable with digital technologies

Interest in the video game industry

Job description

Overview

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities

• You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
• You would interact with our clients' customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them important information from all the issues you handle with customers.

Requirements

• Excellent English (spoken and written)
• Passion for video gaming or customer service
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a relevant or related field (an asset)
• Experience in a similar position (an asset)

Note that this position requires full-time availability. Morning, day or evening shift to fill.

Benefits

• $17.95 per hour
• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus and BIXI (among others)
• Employee Assistance Program

We look forward hearing from you

Privacy Notice

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of the province of Quebec. By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote