Planning & Building – Administrative Level 5 – Permit Clerk

Brandon University; Brandon; On-site; CAD 80,000 - 100,000; Full time

Job summary

A local government organization is seeking a full-time Permit Clerk in Brandon, Manitoba. This role involves managing customer inquiries, processing permits, and ensuring compliance with city regulations. Qualified candidates will have a post-secondary certification in office administration and three years' experience in an administrative setting. Strong computer skills are essential, especially in Microsoft Office and CityView software, along with excellent customer service abilities. The position offers an opportunity to contribute to community development and public service.

Qualifications

• Grade 12 or equivalent required.
• Minimum three years' experience in an administrative position.
• Completion of CityView modules required for Level 5 compensation.

Responsibilities

• Manage customer inquiries and complaints proficiently.
• Assist customers with application forms and requirements.
• Maintains accurate permit records and processes.

Skills

Customer service skills

Knowledge of CityView software

Computer proficiency

Administrative skills

Education

Post-secondary certification in office or business administration

Tools

Microsoft Office Suite

CityView software

Job description

City of Brandon Posted: December 3, 2025 Expires: December 16, 2025

Position Conditions: This permanent, full-time position (36.25 hours per week) will be offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and CUPE Local 69. This opportunity is open to all applicants; however, first consideration will be given to current City of Brandon CUPE employees. The City of Brandon reserves the right to underfill this position.

Rate of Pay:$28.02 - $29.18 per hour. (2025 Rates)

Closing Date: 11:59 PM on December 16, 2025

This competition will include testing and an interview.

PURPOSE OF POSITION

The Permit Clerk is responsible for communicating the requirements and processes that each permit and application type requires. This position provides exceptional customer service while adhering to the regulatory requirements of legislation, by-laws, and policies administered by the Division. The Permit Clerk performs a variety of administrative, financial and clerical duties in support of the Development Services Division, including handling public inquiries and concerns.

TYPICAL DUTIES AND RESPONSIBILITIES

• Manages customer enquiries made by phone, in person or in writing including but not limited to complaints, Development Services enquiries, permit and application enquiries in a courteous and expedient manner;
• Assists customers to understand and complete various application forms including knowledge of supporting submittal document requirements;
• Initiates and circulates permits and prepares permits for issuance including verification that all required sign-offs are in place for all City departments connected to the permit;
• Maintains accurate permit records;
• Communicates to both staff and customers what, when, and how departmental fees are assessed and collected;
• Ensures the appropriate fees are charged and collected for all City departments connected to the permit;
• Provides cashier functions with a high level of accuracy;
• Ensures strict compliance with City policies and departmental standard operating procedures;
• Recommends process improvements and identifies when processes are not being followed;
• Performs the administrative functions of the department such as word processing, records management, mail, registered mail tracking, building plans distribution and filing;
• Maintains all office electronic and paper filing systems including, but not limited to, real estate files, building plans, etc.;
• Prepares land use application form letters, notices, and other supporting documents;
• Inputs and tracks all permit and development application information using the CityView software package (System Expert level);
• Assists other staff in understanding and working within the CityView software system;
• Other duties as assigned.

NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.

MANDATORY QUALIFICATIONS & EXPERIENCE

• Grade 12, G.E.D, C.A.E.C, or Mature High School Diploma;
• Post-secondary certification in office or business administration;
• Minimum three (3) years’ experience in a computerized office environment in an administrative position to demonstrate competence in related tasks;
• Proficient use of computer equipment, Microsoft Office Suite and skilled in fundamental computer operations;
• Completion of CityView modules (Desktop – All modules, Product Guides – CityView Mobile, CityView Portal, Cashiering and Webinars via LMS – Learning Management System) after one (1) year in the position and completed within two (2) years of starting course work. Requirement for Level 5 compensation.

NOTE: The qualifications are not intended to limit the opportunities for interested candidates but to provide the candidates with an understanding of the level of expertise required in this position.

PREFERRED QUALIFICATIONS & EXPERIENCE

• Previous experience in the accounting or legal field.

WORK CONDITIONS

The Permit Clerk position works independently and as part of a team, providing support to a variety of people.

• Wide variety of tasks requiring ability to manage multiple unrelated projects and make independent decisions (daily);
• Self-motivated and quality driven to perform independent projects (daily);
• Responsible to the Development Services Coordinator;

The City of Brandon is committed to an inclusive, barrier free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require an accommodation. If you are interested in finding out more about the City of Brandon job opportunities as soon as they are posted, please follow us on Facebook or X!