Pharmacy Assistant - Full Time - Open Availability

Shoppers Drug Mart; Brooks; On-site; CAD 30,000 - 45,000; Full time

Job summary

A local pharmacy in the City of Brooks, Canada is seeking an individual to assist with dispensing prescriptions and providing customer service. You will be responsible for greeting customers, managing prescription orders, and maintaining confidentiality standards. This role involves significant interaction with customers and requires a commitment to superior service. Experience in a pharmacy setting is a plus. Join us in delivering health and convenience services to the community!

Qualifications

• Ability to greet customers promptly and gather prescription information.
• Proficient in maintaining confidentiality and privacy requirements.
• Experience in managing cash registers and customer transactions.

Responsibilities

• Assist with the technical functions of dispensing prescriptions.
• Prepare and submit new and repeat prescription orders.
• Accurately file completed documentation as per Pharmacy Standards of Practice.

Skills

Customer Service

Prescription Handling

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow

• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing