Pharmacist Supervisor

McKesson; Surrey; On-site; CAD 85,000 - 143,000; Full time

Job summary

A leading healthcare services company is seeking a Pharmacist Supervisor to oversee patient activities for Home Delivery programs. This role includes leading a team of pharmacists, managing daily operations, and ensuring compliance with health regulations. The ideal candidate will possess a pharmacy degree, a valid license, and strong leadership skills. The role offers a competitive compensation package and opportunities for professional growth.

Benefits

Competitive compensation package

Annual bonus or long-term incentives

Diverse and inclusive work environment

Qualifications

• 2+ years experience working as a Pharmacist in a Specialty Pharmacy is an asset.
• 1+ years pharmacy supervisory/management experience is an asset, but not required.

Responsibilities

• Oversees daily operations of pharmacy staff.
• Leads and develops pharmacists and regulated technicians.
• Acts as designated point of contact for Patient Support Program escalations.

Skills

Strong time management skills

Excellent customer service

Leadership skills

Strong communication and teamwork skills

Education

Bachelor or Doctor of Pharmacy Degree

Valid license with applicable College of Pharmacists

Tools

Kroll

Job description

Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:

The Pharmacist Supervisor oversees all patient activities for the Home Delivery programs supported by the pharmacy registrants, including Pharmacists and Regulated Technicians. The role supports the Sr. Manager, Pharmacy to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of Biopharma & Provider Solutions. The incumbent leads and develops pharmacists and regulated technicians to build accountability, drive business results, and provide exceptional patient care; oversees daily operations of the pharmacy staff including priority setting, issue escalation, resolution, and follow-up to provide a seamless workflow. Provides metric-based updates to the Senior Manager at intervals to ensure proper performance monitoring, staff orientation, training, and monthly check-ins on performance. Acts as the designated point of contact for Patient Support Program escalations and performs duties of Pharmacist to dispense prescribed pharmaceuticals, provide consultative services to clients and health care providers, in accordance with all laws and responsibilities set by the Provincial Regulatory Body and McKesson Canada. The Pharmacist Supervisor role is a successor to the Senior Manager, Pharmacy, with knowledge of the team focused on supporting Home Delivery programs and serves as back-up for other Supervisor or Manager roles as required.

Specific Responsibilities:

• Leads, communicates, coordinates, and interacts with all McKesson staff to promote respect, integrity, operational efficiency, and patient and client‑focused service.
• Manages direct reports, namely Pharmacists and Regulated Pharmacy Technicians.
• Oversees recruitment, hiring, onboarding, and training of new employees.
• Promotes ongoing team development through coaching and quarterly performance evaluations.
• Oversees all processes related to the dispensing of medications for all home delivery programs at McKesson Specialty Pharmacy BC.
• Acts as the designated escalation contact with Program POCs for various programs and addresses concerns.
• Meets or exceeds metrics and deadlines set by program SLAs.
• Manages external and internal service compliance, identifies risk and compliance opportunities, and assists in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.
• Conducts root cause and trend analysis and develops process improvements.
• Collaborates with the team to implement creative solutions to daily workflow challenges and temporary labor shortages.
• Develops and maintains a team with a strong focus on customer service and continuous quality improvements.
• Maintains program SOPs, exceptions processes, workflows, scripting, training, and reports.
• Promotes and ensures the highest quality of care is provided to patients and families.
• Provides regular feedback to the Sr. Manager regarding quality, operational, technical, or process issues and recommends corrective actions or engages additional resources if needed.
• Oversees employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient service levels.
• Supports the Sr. Manager in policy and practice development, responds per policy direction, and seeks assistance for unusual situations or staff non-compliance.
• Conducts daily briefings on pharmacy operations with the Sr. Manager, addresses attendance, staff non-adherence, and resource allocation as required.
• Keeps track of KPIs relevant to the team such as accounts receivable, call centre metrics, and billing errors.
• Operates and promotes behaviours that uphold McKesson i2Care and iLead Principles.
• Performs patient care-related activities such as processing, dispensing, counseling, checking prescriptions, renewing prescriptions, and submitting adverse events and product quality complaints when required.
• Ability to perform tasks beyond the specific responsibilities of a Pharmacist Supervisor and adapt as necessary.
• Overtime as required.

Key Requirements:

Knowledge:

• Bachelor or Doctor of Pharmacy Degree.
• A valid license in good standing with the applicable College of Pharmacists is required.
• Possesses strong working knowledge of Kroll and its capabilities is an asset.

Experience:

• 2+ years experience working as a Pharmacist in a Specialty Pharmacy is an asset.
• 1+ years pharmacy supervisory/management experience is an asset, but not required.

Skills and Abilities:

• Strong time management skills.
• Excellent customer service and the ability to set the same expectations from the team.
• Ability to work independently with minimal supervision.
• Good judgment and sound knowledge.
• Accountable and results oriented.
• Leadership skills to lead, inspire, mentor, develop, and guide a team.
• Working knowledge of retail pharmacy practice.
• Understanding of biologics and specialty medications.
• Clinical expertise in major therapeutic areas required by Specialty Pharmacy Services.
• Strong communication and teamwork skills.

Compensation and Benefits:

We offer a competitive compensation package as part of our Total Rewards. The pay range for this position is $85,400 - $142,300 and is aligned with McKesson's pay philosophy. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Base Pay Range:

$85,400 - $142,300

Equal Employment Opportunity:

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!