People Operations Analyst

Gore Mutual Insurance.; Kitchener; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A mutual insurance company in the Region of Waterloo is seeking a People Operations Analyst to enhance employee experience, manage payroll processes, and support HR projects. The role requires 2 years of HR experience, strong data management skills, and an undergraduate degree. This position fosters a collaborative environment with a hybrid work schedule of 2 days in the office.

Qualifications

• Minimum 2 years of payroll administration experience.
• Strong understanding of pension plans and payroll processes.
• Proven experience with HRIS systems and data management.

Responsibilities

• Maintain employee profiles and documents in HRIS.
• Own the bi-weekly payroll process.
• Act as point of contact for employee concerns.

Skills

Payroll administration

HR experience

Data management

Microsoft Excel

Process improvements

Education

Undergraduate degree

Tools

HRIS systems

Workday

ADP

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

As a People Operations Analyst, you\'ll be at the heart of our People Experience function— driving impact across the full employee lifecycle, from pre-onboarding to post-exit.

This role is where the employee experience and systems meet. The People Operations Analyst will play a pivotal role in enhancing our People Experience while collaborating on technology, data management, and analytics that fuel smarter decisions.

What will you do?

HRIS & Data Management

• Maintain employee profiles and documents in HRIS
• Generate reports from HRIS
• Execute employee documents, policy, and data audits
• Assist with management of PX data and flow between PX systems / tools to ensure proper data mapping and data integrity
• Prepare and distribute monthly occupancy data

Payroll & Benefits Administration

• Own the bi-weekly payroll process
• Oversee pension, benefits, and disability administration
• Manage supplier relationship with ADP

Employee Experience & Support

• Act as point of contact for employee concerns via the People Inbox, responding daily to employee inquiries
• Orchestrate the execution of onboarding and off-boarding processes
• Communicate with employees regarding all types of leaves
• Ensure a user-focused employee experience that enhances the employee value proposition

Projects & Strategic Initiatives

• Support delivery of HR projects and activities
• Identify gaps and opportunities for improved services / programs through needs analysis or consultation
• Explore and implement innovative solutions, including those utilizing AI

What will you need to succeed?

Experience & Expertise

• Minimum 2 years of payroll administration experience
• Minimum 2 years of HR experience, with a focus on employee services
• Strong understanding of pension plans and payroll processes
• Proven experience with HRIS systems and data management

Technical & Analytical Skills

• High proficiency in Microsoft Excel
• Solid data acumen with a keen eye for accuracy and detail
• Demonstrated ability to drive process improvements
• Familiarity with Workday and ADP (considered an asset)
• Experience with system implementation projects (considered an asset)

Education

• Undergraduate degree required

Location

We’re a hybrid team that thrives on the energy and value of in-office collaboration. The expectation is 2 days a week in Cambridge with travel to Toronto as needed for meetings and events.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.