Parts Specialist

Nors Group; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading equipment solutions provider is seeking a Parts Specialist in Vernon, Canada. This full-time position involves providing exceptional support, training employees, and assisting with parts sales. Ideal candidates should have over 5 years of experience in Madill parts sales and strong technical knowledge. The company offers a competitive compensation package, including health benefits and a company-sponsored RRSP plan, in a collaborative and inclusive environment.

Benefits

Full health benefits

Dental coverage

Disability assistance

Family assistance

Company-sponsored RRSP plan

Qualifications

• 5+ years practical related experience in Madill parts sales.
• 2+ years experience in heavy equipment or related industry.
• Strong computer and systems skills.

Responsibilities

• Provide exceptional support to internal and external customers.
• Assist in forecasting and stock level planning.
• Train employees on Madill products and programs.

Skills

Problem solving

Conflict resolution

Technical knowledge

Customer service

Team collaboration

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

We are looking for a Parts Specialist to join our NAEPD team!

What's the challenge?

You’ll love working here…

As our Madill Parts Specialist, you’ll play an integral role in providing deep product support knowledge and frontline training for employees across the Madill product line. You will contribute directly to company goals of growth, market share, profitability, and customer satisfaction.

What do we expect from you?

• “Service First”. You provide exceptional support to both internal and external customers with intelligent, timely solutions.
• Safety Minded. You follow all company policies and procedures and promote a safe, positive, collaborative workplace.
• Product Expertise. You bring strong technical knowledge to support technicians, parts personnel, and customers. You will train employees, cross-reference parts, and assist with warranty inquiries.
• Planning & Insight. You assist the Parts Supervisor in forecasting, stock level planning, identifying customer issues, and uncovering business opportunities.
• Promotion & Program Support. You promote Madill repair programs, maintenance packages, and consumable parts offerings.
• Adaptability & Professionalism. You participate in planning meetings, address pricing and market issues, maintain records, and support routine and ad hoc projects.
• Team Collaboration. You drive alignment, share knowledge, and promote Nors values in everything you do.

Experience Required

• 5+ years practical related experience in Madill parts sales
• 2+ years experience in heavy equipment or related industry
• Strong problem solving and conflict resolution skills
• Ability to write reports and business correspondence
• Strong computer and systems skills
• Strong technical background supporting communication with technicians, parts personnel, and customers

What will you find here?

What’s in it for you…

We’re a growing business in an exciting industry. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.