Parts and Service Support Clerk (Calgary South)

Trail Appliances Ltd.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable appliance service provider in Calgary is seeking a Parts and Service Support Clerk to seamlessly coordinate parts procurement and assist in customer support. Key responsibilities include managing inventory, documenting customer concerns, and supporting installation scheduling. The ideal candidate should be organized, detail-oriented, and have customer service experience. This full-time position offers excellent training, health benefits, and a supportive work environment focused on employee growth.

Benefits

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Qualifications

• Ability to manage multiple priorities in a busy environment.
• Experience with data entry, inventory management, and order processing.
• Comfortable handling customer inquiries over the phone.

Responsibilities

• Coordinate sourcing, ordering, and tracking of parts for smooth operations.
• Document and resolve service-related customer concerns.
• Provide backup support for call center inquiries.
• Assist with installation administration and scheduling.
• Maintain organized records and support inventory control processes.

Skills

Strong organizational skills

Attention to detail

Proficiency with computer systems

Clear communication skills

Customer service experience

Handling phone inquiries

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the General Manager, Service and Installation, the Parts and Service Support Clerk plays a key role in keeping our service and installation teams running smoothly by coordinating parts procurement, maintaining accurate inventory, and managing related workflows. This position also provides reliable backup for Call Center Representative and Install Administrator duties, helping ensure customers receive consistent, attentive support. In this role, you contribute directly to the dependable, customer‑focused experience Trail Appliances is known for, supporting the teams who help our customers feel confident and cared for at every step.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high‑performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Coordinate the sourcing, ordering, receiving, and tracking of parts, ensuring accurate inventory and timely availability for service and installation teams.
• Document and assist in resolving parts- or service‑related customer concerns, working with customers and internal teams to provide clear communication and appropriate follow‑up.
• Provide backup call center support by handling customer inquiries, recording interactions, and escalating complex issues when needed.
• Support installation administration by assisting with scheduling, verifying work order details, maintaining accurate customer information, and coordinating with field staff.
• Maintain organized, accurate records and support inventory control processes, including audits, returns, and documentation management.

What you need to be successful:

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a busy environment.
• Proficiency with computer systems used for data entry, inventory management, and order processing.
• Clear and professional communication skills for working with customers, suppliers, and internal teams.
• Customer service experience, including comfort handling phone inquiries, with additional scheduling or administrative experience considered an asset.
• Ability to safely lift up to 50 lbs and work on ladders or stairs as part of daily tasks.

Availability:

This is a full‑time position and will require you to be available:
Monday to Friday from 6:30am to 5:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.