Partner Manager, North America Digital Workplace Solutions Delivery

Lenovo; Morrisville; Remote; CAD 138,000 - 181,000; Full time

Job summary

A leading global technology company is seeking a Partner Manager to manage relationships with Managed Services partners. The role includes partnering for service delivery, training, and performance tracking. Ideal candidates should have over 5 years of experience in partner management, exceptional negotiation skills, and a strong understanding of service delivery operations. The position is based in Morrisville, NC, with a salary range of $100K - $130K plus potential bonuses.

Benefits

Comprehensive benefits package

Bonus potential

Qualifications

• 5+ years of experience in partner management, ideally with Managed Services partners.
• Strong understanding of Managed Services models and partner ecosystems.
• Highly organized with strong attention to detail.

Responsibilities

• Serve as the main liaison for a portfolio of managed services partners.
• Support partner onboarding, training, and enablement processes.
• Lead quarterly business reviews with partners and internal stakeholders.

Skills

Partner management

Service delivery management

Negotiation

Stakeholder management

Analytic thinking

Tools

Microsoft Office Suite

Power BI

Job description

United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are seeking a strategic and results-driven Partner Manager to support and strengthen our ecosystem of Managed Services partners who deliver services on behalf of Lenovo. In this role, you will be the primary point of contact for assigned partners, ensuring alignment with our business goals, service standards, and compliance requirements and nurturing relationships that drive mutual value.

You will work cross-functionally with internal stakeholders in Procurement, Contracts, Legal, Presales, Sales and Delivery to onboard, enable, and optimize partner performance - ensuring seamless service delivery, contract compliance, and ongoing operational excellence.

Key Responsibilities:

Partner Management and Enablement

• Serve as the main liaison for a portfolio of managed services partners.
• Support partner onboarding, training, and enablement processes.
• Collaborate with partners to build business pipeline plans, define service expectations, and track performance against KPIs.
• Identify areas for growth, improvement, or remediation in partner-delivered services.

Cross-Functional Collaboration

• Act as the primary liaison and central point of contact, ensuring all internal teams are aligned and informed about the partnership’s status, goals, and challenges.
• Act as a point of escalation for any issues and collect performance feedback from the delivery team. Ensure continuous feedback loop with Presales.
• Continuously evaluate the performance of partners and collaborating with internal stakeholders to align partnership goals with overall business strategy.
• Collaborate with the procurement team to evaluate new partner requests. Act as interface with Sales and partner to ensure necessary documentation is completed and partner meets all required criteria.

Governance and Performance

• Lead quarterly business reviews (QBRs) with partners and internal stakeholders.
• Monitor partner SLAs, CSAT, and service quality metrics.
• Drive continuous improvement initiatives and escalate issues as needed.

Process Optimization and Reporting

• Help develop and refine partner management processes and framework.
• Provide regular reporting on partner performance, risks, and opportunities.
• Provide financials and key data points as part of the NA DWS Delivery Monthly Business Review.
• Ensure accurate documentation and maintenance of partner records.

Basic Qualifications

• 5+ years’ experience in partner management, or service delivery management, ideally with Managed Services partners.
• Strong understanding of Managed Services models, partner ecosystems, and go-to-market strategies.

Preferred Qualifications

• Experience working cross-functionally with Procurement, Contracts, Legal, Sales and Delivery teams.
• Familiarity with service delivery operations, hardware deployment logistics,
• Exceptional communication, negotiation, and stakeholder management skills.
• Highly organized with strong attention to detail and analytic thinking.
• Ability to manage multiple partner relationships and priorities simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• Experience with contract lifecycle management (CLM) tools and procurement processes.
• Knowledge of ITIL or service management frameworks.
• Experience with Power BI.
• Preferred Location: Raleigh, NC or ability to travel for QBRs (occasional travel to Canada).

The base salary budgeted range for this position is $100k - 130K. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is November 27, 2025. This applies to both external and internal candidates.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

: United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please [e-mail]