Floor Supervisor

The Latest Scoop; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A boutique lifestyle store in Vancouver seeks an enthusiastic individual with a vibrant personality to lead a team as a Floor Supervisor. The ideal candidate will enhance the customer experience while achieving sales targets and fostering a supportive team environment. This role emphasizes genuine communication and a strong commitment to company values, with a focus on making each customer feel valued and inspired. Previous retail experience and proficiency with POS systems are preferred.

Qualifications

• Excellent communication skills and genuine approach to customer service.
• Ability to drive sales and manage a team effectively.
• Experience in retail and inventory management.

Responsibilities

• Drive key performance indicators (KPI) for store success.
• Lead and coach team members to provide exceptional service.
• Ensure a welcoming store environment that embodies company values.

Skills

Vibrant colorful personality

Natural born leader

People obsessed

Solutions oriented mindset

Proficient with POS system

Job description

Job Description

Posted Monday, November 20, 2023 at 8:00 AM

Why The Latest Scoop (TLS)

Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.

A likeminded individual with a vibrant colorful personality! You love to come to work and smile and laugh and have a good time. Your glass is always half full and you are not stopped by the mountain in your path. You genuinely love connecting with people and are not shy to strike a conversation or strike a pose! Love clothes and have a true passion for making people love themselves and embrace their individuality! Floor Supervisors work closely as a team to drive the common goal of maximizing sales by creating world-class experiences for our clients and employees.

Our Culture

Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!

You’ll make a serious impact through TLS “Values”

GIVE A **** – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS

• Drive Key Performance Indicators (KPI) results for your Store through the performance of yourself and by leading and coaching others.
• Achieve consistency and cohesive brand image by living our values and driving our principles.
• Dress as if you going to a fashion show and do it again tomorrow.
• GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS

You are part of “TEAM SCOOP” this means you support your teammates and do your best to help others learn.

• Feedback is good and constructive; don’t shy away from giving it.
• Be open minded and approach all tasks with a can-do attitude.
• Responsible for ensuring, hiring, training of all staff.

BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION

• Be Genuine in all you do and help your customer from your heart. We want our clients to be amazed by your genuine honest approach to styling them.
• Encourage others to be genuine.
• Committed to creating TLS company culture within the store and imparting onto employees.
• Nail the delicate balance between sales and service.
• Foster a culture dedicated to delivering world-class client experiences.
• Ensure that the store environment is inspiring, and our product is easily accessible.

RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT

• Be YOU! Fun, outgoing and beautiful as you are.
• You are enthused by your customers experience and when your store(s) doors open your intent is to create amazing customer experiences.

We believe that exceptional leadership drives exceptional results. We believe that a company based on customer loyalty is a successful one. We will promote the financial success of each store as well as the company. Create a welcoming environment where our team can achieve both personal and career goals. We will show honesty, care and integrity to everyone who interacts with our company. We will ensure all our policies are ethical and fair to our team and customers.

Qualifications / Requirements

• VIBRANT COLORFUL PERSONALITY!
• Trend Setter, Natural born leader, People Obsessed.
• Solutions Orientated mindset.
• Proficient with POS system. TLS policies & procedures
• Understands TLS sales targets, goals, and expectations
• Restock products as they sell
• Comply with inventory control procedures
• Team up with co-workers to ensure proper customer service