Order Entry Associate

StickerYou, Inc.; Remote; CAD 80,000 - 100,000; Full time

Job summary

A custom product company is looking for an Order Entry Associate to manage orders and customer information accurately. Responsibilities include supporting sales teams, handling order entry tasks, and ensuring exceptional customer service. The ideal candidate should have experience in order management and strong Excel skills. This is a full-time role with potential for remote work based in Canada, requiring attention to detail and good communication skills.

Qualifications

• Minimum of 1 year of experience in online order entry or customer support roles.
• Proficient in both written and spoken English.
• Excellent knowledge of Excel and/or Google Sheets.

Responsibilities

• Manage the input, update, creation, and maintenance of orders and customer account information.
• Support the Retail & Sales team with order statuses and sales processes.
• Review and verify data for accuracy, correcting any errors.

Skills

Attention to detail

Customer service

Data entry

Analytical skills

Tools

Salesforce

Excel

Google Sheets

Microsoft Office

Job description

Position Overview

StickerYou is a Canadian-based company serving a diverse global market. We pride ourselves on our smart, creative, and passionate team members who take pride in producing high-quality custom products locally. Join us and contribute to our mission of helping businesses and consumers elevate their marketing, packaging, décor, and personal expression projects to a professional level.

As an Order Entry Associate, your primary responsibility will be efficiently and accurately managing the input, update, creation, and maintenance of orders and customer account information in our company database. Additionally, you will collaborate with the sales team, particularly our Account Managers, to ensure a seamless sales process by assisting with data entry and other customer-focused tasks. Your role will contribute to centralized and organized tracking of various sales stages, ensuring that all steps and progress are well-documented on a master list.

Responsibilities

• Enter customer information into our system with meticulous attention to detail and accuracy.
• Support the Retail & Sales team by coordinating with other departments to request order statues and assisting in the back-end of sales processes.
• Track and monitor the various stages of sales development, assisting sales representatives in maintaining centralized and organized records.
• Aid in order completion by guiding customers through the online checkout process and adding finished items to their carts.
• Review and verify data for any errors or deficiencies, promptly correcting any issues and ensuring overall accuracy.
• Assist the Retail Account Managers with data entry and analysis tasks to expedite the sales process.
• Receiving and entering orders for Retail Wholesale customers
• Provide guidance to customers experiencing difficulties navigating our website, StickerYou.com.
• Deliver outstanding customer service by utilizing excellent business email etiquette.
• Apply comprehensive knowledge of our products' capabilities and limitations to ensure accurate and satisfactory orders.
• Enter customer data into Salesforce to track the accuracy of orders and leads.

Requirements

• A high level of proficiency in both written and spoken English.
• Minimum of 1 year of experience in online order entry or customer support roles.
• Excellent knowledge of Excel and/or Google Sheets
• Intermediate knowledge of Microsoft Office and online collaboration tools.
• Previous experience in order management /order flow processes an asset.
• Previous experience in customer service an asset.

Key Competencies

• Reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing.
• Strong analytical, creative, and practical problem-solving abilities.
• Ability to thrive in a fast-paced environment while handling multiple customer projects simultaneously.
• Reliable, self-motivated, and goal-oriented.
• Capable of effectively working within a team structure.
• Available full-time Monday to Friday, for 8 hour shifts varying between 9:00 am – 8:00 pm (Eastern Standard Time), with flexibility to work overtime if required.
• Ability to work from home / remote
• Reliable high speed internet access and computer (camera, microphone) in home office

Join our team at StickerYou and contribute to our mission of providing exceptional custom products and outstanding customer experiences.