Operations Manager

David Aplin Recruiting; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is looking for a Branch Manager to oversee operations and lead a team in the Winkler/Morden area. The ideal candidate will have strong leadership experience in a service-focused environment, a background in sales or technical knowledge in the automotive sector, and a passion for customer satisfaction. This position offers a generous salary, bonus potential, and a full benefits package.

Benefits

Generous salary with bonus potential

Full benefits package

RRSP match

Qualifications

• Strong leader with proven experience managing teams.
• Proven ability to solve problems quickly and fairly.
• Organized and customer-focused communicator.

Responsibilities

• Oversee the business to ensure it runs smoothly and profitably.
• Lead customer interactions and ensure positive experiences.
• Monitor performance metrics for service and customer satisfaction.

Skills

Leadership experience in a service-focused environment

Sales or leadership training

Technical knowledge in the automotive sector

Proficiency in Microsoft Office (Outlook, Excel, Word)

Customer-focused communication

Job description

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Relocation is being offered as the role is in the Winkler/Morden area

Overview

This is an opportunity for a people-focused leader who thrives on building strong teams and delivering exceptional customer experiences. The Branch Manager oversees the business, ensuring they run smoothly, safely, and profitably. The role is all about creating a culture where staff feel supported, customers feel valued, and solutions are delivered with integrity and care.

What You’ll Do

• Lead the Customer Experience
• Be the go-to leader for customers, making sure every interaction whether in person, by phone, or by email is professional, easy, and memorable.
• Work closely with customers to provide timely service solutions that truly meet their needs.
• Take ownership when issues arise; solve problems quickly, fairly, and with the customer’s trust in mind.
• Build lasting relationships with key customers by understanding their challenges and providing proactive solutions.

Inspire and Grow Your Team

• Lead a talented group by setting clear expectations, coaching, and celebrating success.
• Support professional growth through training, development, and cross-training opportunities.
• Foster a collaborative, safety-first environment where team members look out for each other and work toward common goals.
• Promote a positive, respectful culture that reflects professionalism and integrity at every level.

Drive Operational Excellence

• Oversee day-to-day processes to ensure efficiency, accuracy, and safe practices across all departments.
• Keep operations running smoothly with up-to-date invoicing, inventory management, and order processes.
• Monitor performance metrics and take action to keep the branch on track with service, profitability, and customer satisfaction goals.
• Maintain a professional, welcoming branch environment that reflects pride in the facility.

What We’re Looking For

• A strong leader with proven experience managing teams in a service-focused environment.
• Someone with sales or leadership training, plus technical knowledge or experience in the automotive sector.
• A problem solver who can adapt quickly, stay organized, and keep customer needs top of mind.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• A professional, customer-focused communicator who enjoys building relationships and motivating others.

Benefits

Generous salary with bonus potential

Full benefits package with and RRSP match

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

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