Operations Manager

TWO MEN AND A TRUCK®; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading moving company in Ottawa is seeking an Operations Manager to drive operational success and manage moving crews. You will review performance metrics, ensure compliance with regulations, and lead employee development. The ideal candidate has a Bachelor's degree and experience in management or the moving industry. This full-time role offers opportunities for career growth and community involvement.

Qualifications

• Minimum 3 years of management or relevant experience.
• Extensive knowledge of operational policies and procedures.
• Ability to lead, motivate, and develop team members.

Responsibilities

• Provide leadership for moving crews and manage operations.
• Review financial statements and performance data.
• Handle customer concerns and oversee resolution processes.

Skills

Leadership

Communication skills

Organizational skills

Decision making

Education

Bachelor’s Degree in business or management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Join to apply for the Operations Manager role at TWO MEN AND A TRUCK

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!

What You’ll Do

• Promotes and protects the TWO MEN AND A TRUCK brand
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
• Responsible for employee accountability and adherence to franchise and system standards and policies
• Directs employee scheduling and dispatch of movers and drivers
• Responsible for employee development and corrective action programs
• Oversees all workers compensation and unemployment claims
• Coordinates and directs the fleet maintenance and equipment inventory programs
• Ensures compliance with all MTO regulations
• Handles customer concerns and oversees damage resolution process
• Responsible for being the “on-call” emergency contact outside of normal business hours
• Participates in regular training and development programs offered through Stick men university to further the knowledge of the system
• Actively participates in community, industry or other relevant associations

Who We’re Looking For

• Bachelor’s Degree in business, management, or other related field is preferred
• A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
• Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Strong decision making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
• Must be proficient with the following Microsoft applications: Excel, Word, Outlook

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Truck Transportation