Operations Manager

National Logistics Services, Inc.; Caledon; On-site; CAD 55,000 - 80,000; Full time

Job summary

A leading retail logistics provider in Canada is seeking an Operations Manager to lead a team of warehouse supervisors. The successful candidate will oversee daily operations, ensuring service level agreements are met and KPIs are monitored. They will coach the team, manage labor planning, and implement projects to improve functionality. The position requires strong leadership and interpersonal skills, along with experience in a logistics environment. Salary range is $55,000–$80,000 annually based on experience.

Qualifications

• Experience in a 3rd party logistics environment.
• 3-5 years experience in a supervisory role.
• Able to lift cartons or bins that weigh up to 50 lb.

Responsibilities

• Lead a team of warehouse supervisors in day-to-day operations.
• Set priorities and assign employees as required.
• Monitor KPIs and ensure service level agreements are met.
• Coach and develop Operations Supervisors and employees.
• Ensure a safe workplace meeting all legislative requirements.

Skills

Leadership

Interpersonal skills

Labour planning

Team player

Communication skills

Education

Minimum High School diploma; College diploma preferred

Tools

Warehouse management system (WMS)

Job description

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well‑established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick‑and‑mortar, and e‑commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

Purpose

The Operations Manager is responsible for leading a team of warehouse supervisors in the day to day operations. The successful incumbent would be responsible for production planning, coaching and mentoring the team, developing and monitoring KPIs and ensuring service level agreements are met.

Shift

Afternoon Shift

Responsibilities

• Determines daily operational plan, sets priorities and assigns employees as required. Requests additional resources if required
• Liaises with client to ensure ongoing satisfaction, responds to new requests and investigates and resolves issues
• Aware of current ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLAs)
• Reviews and monitors KPI’s, operational processes, and productivity reports on a daily, weekly, monthly basis and provides direction and support to Operations Supervisors to ensure teams meet goals
• Coach, mentor, and develop Operations Supervisors and employees by providing fair and consistent feedback on performance goals and ensure they are cross trained to maximize their contribution to the company and provide backup support when needed
• Responsible to conduct progressive discipline for all employees but not including termination, partnering with Human Resources and Directors
• Implementation of current customer requests for special projects or value added services, including process mapping, facility lay out, staff training, etc
• Ensures staffing levels are adequate to meet KPIs and reviews levels to ensure overstaffing does not occur
• Responsible for the allocation and proper use of equipment and supplies such as RF guns, pump trucks, forklifts skids, labels, empty boxes, etc. Orders supplies as required
• Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork
• Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues
• Responsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict
• Ensures that the workplace is safe and meets all legislative requirements. Responsible for housekeeping and ensuring only trained employees operate material handling equipment
• Initiates Rewards and Recognition programs for associates to recognize performance
• Performs administrative tasks as they relate to the operation; Participates in different projects as requested

Required Qualifications

• Minimum High School diploma; College diploma preferred.
• Must have experience in a 3rd party logistics environment
• 3-5 years experience in a supervisory role
• Knowledgeable and skilled using a warehouse management system (WMS), PkMS or WMi preferred
• Demonstrated strong leadership with excellent interpersonal skills
• Must be a resourceful self starter with exceptional labour planning skills
• Team player skills with demonstrated abilities to interact well with all levels of associates
• Proven ability to encourage and motivate others in a positive manner
• Excellent written and verbal communication skills; excellent organizational skills
• Able to lift cartons or bins that weigh up to 50 lb; repetitively at times
• Data entry and/or computer keyboard experience
• Works well under pressure; High energy level

*This is a new position introduced to support current business requirements
Salary Range: $55,000–$80,000 a year / The final agreed upon salary may vary based on factors such as job‑related knowledge, skills and experience.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.